Customer Success Manager

Job content

Company Overview

Are you passionate about making organisations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.

Teradata Vantage™ is the connected multi-cloud data platform for enterprise analytics that unifies everything—data lakes, data warehouses, analytics, and new data sources and types. Leading the way with hybrid multi-cloud environments and priced for flexibility, Vantage delivers unlimited intelligence to build the future of our customers’ businesses.

Customer Success Manager

The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet their customers’ business challenges through the use of data and analytics at scale.

Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport and Major Government entities.

Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail and delivery know how, that will ensure their success. The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty and provides technical expertise and a link to Teradata experts to assist customers in getting value out of their investment in Teradata.

Responsibilities

Own the account strategy for engagement, adoption and success planning.

• Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts
• Demonstrate ability to understand the customers’ needs, develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities.
• You will have one or more assigned accounts where you will lead the development of a relevant and actionable customer success plan, and partner internally to ensure successful delivery of related services and support functions
• Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
• Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
• Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
• Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications, delivering additional customer outcomes.
• Continuously engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.
• Promotes new thinking and that enables continuous development and improvement of how we do business
  

Key Qualifications

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.)
• Possess a keen interest in and understanding of developments in data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role
• Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
• A clear, confident, and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.
• Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
• Possess the ability to multi-task and manage competing priorities across multiple customers.
• Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
• Demonstrate excellent organizational and people skills.
• Domestic & International Travel up to 50% will be a pre-requisite for this role
• Fluent German and English language skills
  

A successful candidate should be a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven and has strong communication and presentation skills. The candidate must possess the ability to lead, advise and advocate for customers, the internal team and previous experience selling data and analytic solutions is desirable. The candidate will need to be successful in collaborating across a matrixed environment. The ideal candidate should be innovative and skilled at seizing opportunities and transforming strategy into results. The candidate should also have a strong executive presence and ability to positively present themselves and the Teradata value proposition to customers, prospects, and internal leadership.

Work Environment

We encourage flexible working that will allow you to work from the Teradata office, customer site and working remotely from your home office , subject to the business needs. This role will require up to 50% domestic and international travel.

Teradata is not your average place to work we are inspiring and passionate people with a dynamic, relaxed and collaborative culture. This is your chance for you to join an organization with ambitious growth targets, where you can make your mark and shape the future.

Teradata is an equal opportunity employer in all aspects of our business. We are excited by the unique qualities, abilities, and perspectives each person brings, and candidates are considered on all the fundamentals they may bring to the role and the team.

Our Company

Teradata (NYSE TDC) is the leading multi-cloud data platform company for enterprise analytics, transforming how businesses work and people live through the power of data.

At Teradata, we are leading the data era. As enterprises address today’s digital economy, they are faced with new competition and consumer expectations and are turning to data to power their future. Teradata has worked with the largest companies in the world for 40+ years, bringing our experience and expertise to support global enterprises with their most demanding, mission-critical, complex, and large-scale data needs. Teradata is recognized as a leader in the cloud, data, and analytics spaces by top analyst firms, Gartner and Forrester, and Fortune Magazine as well.

Our connected multi-cloud data platform for enterprise analytics, Teradata Vantage™, is an extremely scalable, secure, and resilient offering that simplifies ecosystems by connecting data and making it easier to uncover insights from across the organization…regardless of where that data resides. With Vantage, we enable companies to modernize their data management, from start to scale. Every day, millions of users benefit from our open data platform. Empowering customers and partners to develop and build how they like, we enable hundreds of business outcomes and solutions, including improving customer experience and profitability, driving operational efficiency, realizing financial transformation, or achieving operational efficiency.

As the world of data grows, we are the leader in enabling the future of connected businesses, powered by data intelligence. We are committed to delivering on this vision by following sustainable business practices and with a strong focus on diversity, equity, and inclusion. We believe that only by embracing diversity of identity, thought, background, expression, and perspective can we solve today’s challenges and reimagine tomorrow’s world.