Customer Support Manager (f/m/d) at Exoscale

☞ A1 Digital

View: 107

Update day: 29-03-2024

Location: Lausanne Vaud VD

Category: Other

Industry: IT Services IT Consulting

Position: Associate

Job type: Full-time

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Job content

As part of its current European expansion, Exoscale is recruiting a Customer support manager to join our headquarter offices in Lausanne.

Exoscale is an Infrastructure as a Service company which focuses on simplicity, scalability, and safety. Exoscale builds cloud computing products for IT specialists from any industry and offers zones in 6 locations throughout Europe.

Exoscale is part of A1 Digital. With scalable services and innovative solutions in the areas of IoT, cloud and security, we are the ideal partner for digital projects in medium-sized businesses. A1 Digital currently supports more than 500 companies in their digital transformation. Our experts at our locations in Vienna, Munich and Lausanne are already working with the technologies of tomorrow today. This is a path we can only take together – join in!

Job purpose:

The customer support manager will focus on expanding Exoscale’s support service team and portfolio.

What you do:
  • Shape and build our upcoming premium 24/7 support service
  • Grow the support specialist team and implement a multi level service
  • Manage the customer support day-to-day activities and planning
  • Respond to escalated customer support issues.
  • Improve our existing support processes and documentation to enhance customer satisfaction.
  • Improve and develop the existing support tooling for better efficiency and user experience
  • Establish key metrics and KPIs
  • Mentor and evaluate the support specialist team training efforts
  • Support the sales team for any customer support related inquiry
  • Act as a Customer Success Manager with key customers

What you offer:
  • Proven experience as a customer support specialist in an IT environment
  • Prior experience in a management or supervisory role
  • Good knowledge of Cloud technologies
  • Familiar with ITIL methodology
  • Strong communication skills
  • Have excellent English skills, written and spoken
  • Ideally fluent in either French or German
  • Team player and comfortable working in a distributed team

We look forward to receiving your application!

Exoscale is a registered trademark of Akenes SA, a company founded in 2011 and headquartered in Switzerland.
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Deadline: 13-05-2024

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