E-commerce Program Manager

Jobinhalt

We are looking for a E-commerce Project/Program Manager to consolidate our teams for a client in Geneva.

CONTEXT

Our client is looking for a talented Program Manager to help them during their digital transformation journey, with a specific focus on e-Commerce and integration layers, especially focusing on the execution of Continuous Improvement & Enhancement processes.

The Program Manager will be part of the Group Technology within Product Domain: Client & Market, Product Area: Online Client Digital Sales & CRC. He/she will lead a specific technology program called “quarterly releases” (from initial study to production delivery) with a strong focus on the continuous improvement on the digital stack (front-end, back-end and integration layers, middleware, digital infrastructure & security) in order to fulfil program requirements and therefore deliver critical product and service changes with the support of the Technology teams. The program will cover key areas such as Digital & ERP systems integration, Omnichannel initiatives, Customer Relation Center tools, e-Commerce capabilities and Order Management System (OMS), digital Retail tools, Customer Relationship Management (CRM), Security & Infrastructure and Data.

He/she will work in a global environment with highly distributed teams in different countries and time zones and at different management levels. He/she will coordinate program stakeholders and especially work closely with the Technology teams to ensure a proper tracking of all dependencies, risks, constraints, using the methodology and processes in place.

As a Program Manager, he/she will also activate his/her understanding of functional requirements, as well as his/her technical skills during the initial technical assessment phase, in order to identify the required technical components to deliver

RESPONSABILITIES

Program Management :

• Lead technology initiatives
• Define release plans with the stakeholders within Quarterly Releases
• Communicate program expectations to program team members and stakeholders in a timely and clear fashion
• Manage scope, plan, risks and quality
• Identify and manage program dependencies and critical path
• Contribute to cost tracking
• Define the resources capacity plan and source accordingly
• Take care of program communication and report progress to Management
• Coordinate all phases of the program from initiation to stabilization post-delivery in production
• Contribute to the group program management methodology

REQUIREMENTS

• B.Sc. or MSc in Computer Science, Software Engineering or related field
• 5+ years’ experience in Technology Project/Program Management
• Proven technical project management with strong interpersonal, and communication skills and high attention to detail
• Project Management certification is a plus
• Experience in delivering integration projects/programs, preferably for omnichannel initiatives, from initial study to production stabilization
• Experience in software architecture and development lifecycle
• Experience in e-Commerce related initiatives is a must
• Hands on experience with technology concepts such as APIs, micro-services, Cloud hosting, OMS, CRM (e.g. Salesforce platform), ERP (e.g. SAP)
• Strong knowledge of agile and waterfall methodologies
• Strong analytical, problem-solving, negotiation and organizational skills
• Strong customer service focus
• Ability to communicate with technical and business teams (all levels)
• Good knowledge of service delivery management field
• Management of stakeholders in a project or matrix organisation
• Fluent English required, other languages are a plus (e.g. French, Italian, Chinese)
• Willingness & ability to travel
• Ability to work in a complex, fast-paced, distributed environment with high expectations
• Experience with Confluence, Jira & Zephyr highly suitable
• Good understanding of Release Management principles
• 80% to 100% work on site in our offices in Geneva

Alpineo is a Swiss consulting company specializing in the fields of information technology, engineering and life sciences. The challenges of technological and digital transformation are becoming ever more decisive for organizations.

To meet their challenges, they must improve efficiency, by optimizing their processes, their performance and above all by recruiting the best people on the market.This ability to attract talent, to capitalize on their human and technological resources is essential to remain competitive in an increasingly competitive market.

Alpineo supports its customers in carrying out their digital transformation projects by providing them with its teams of consultants.

Send us your CV via the Indeed platform if you find yourself in this profile.

You can also contact me directly :
Alex Koos (+41 76 409 79 38)

Type d’emploi : 100%

Salaire : CHF120’000.00 à CHF150’000.00 par an

Avantages :

• Travail à domicile

Programmation :

• Période de travail de 8 Heures
• Travail en journée

Mesures COVID-19:

Question(s) de présélection:

• Avez-vous la nationalité d’un pays membre de l’Union Européenne ?

Lieu du poste : En présentiel