Events Sales Coordinator

Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open end of 2023, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.

As Events Sales Coordinator, you will be responsible for the following duties:

• Effective sales of the meeting space and group room revenue in line with MOHG standards
• Maintains the customer relationship from the initial stage through to the post event phase to the return to sales for re-solicitation
• Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides Post-event feedback to the customer
• Liaison between the operation and the customer throughout the event process (pre-event, event, and post-event)
• Is accountable for customers’ experiences from file turnover through the post event phase until turnover back to sales.
• Makes presence known to customer during the entire event process. Is available to solve problems and/or suggest alternatives to previous arrangements
• Greets customer during the event phase and hands off to operations for the execution of details
• Effectively upsells throughout the pre-event and event phases

Requirements:

• Previous experience in Events and Groups is required for this role
• Previous experience in a luxury hotel environment would be an advantage
• Must be excellent in using computer and well versed in all computer applications
• Charming and outgoing with excellent interpersonal skills for both external and internal customers
• Ability to work under pressure
• Positive attitude and good communicator
• Effective time management, communication and presentation skills
• Fluent in German and a good standard of English is required
• Flexibility to respond to a range of different work situations

• The successful candidate must already be eligible to work in Switzerland

We offer our worldclass benefits, including but not limited to:

• Discounts on hotel stays and dining across the group
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programmes

Do you want to be part of this unique new opening?

We look forward to receiving your application!