Support Specialist L1/L2 (FR/IT/DE)

☞ Randstad Switzerland

Aussicht: 214

Update Tag: 25-04-2024

Ort: La Tour-de-Peilz Vaud VD

Kategorie: Andere

Industrie: Staffing Recruiting

Position: Entry level

Jobtyp: Full-time

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Jobinhalt

Do you have proven experience as support specialist or service desk agent in a complexe environnement?

Are you customer-oriented and always positive in resolving difficult situations?

This opportunity is maybe the next step of your career!

For one of our clients based near la Tour-de-Peilz, we are actively looking for a Support Specialist with French, Italian and German skills.

You Mission

In this role, you will help users, customers and suppliers from several divisions in the area of communications systems in Romandie and Ticino, and collaborate closely with your Swiss-German colleagues in Zürich.
  • Handle L1 and L2 Support
  • Manage requests through a ticketing system
  • Escalate demands if needed
  • Update documentations and platforms
  • Prepare reports and statistics
  • Continuous improvement of process
Your Profile
  • Completed diploma in the field of computer science or equivalent
  • At least 2 years experience in a similar role including L2 Support
  • Very good communications skills
  • Able to speak fluently French and Italian
  • Very good German : able to read documentation and have conversation (B2)
  • Good level of English (B2)
  • Positive and customer oriented
Do you think you can be a good match? Send us your CV ! We’d be happy to receive your application.
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Frist: 09-06-2024

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