Team Leader Order Handling

Jobinhalt

Location:Baden, Aargau, SwitzerlandJob IDCH54938668Date Posted2023-03-29Company NameHitachi Energy Switzerland LtdProfession (Job Category)Communications & Corporate AffairsJob ScheduleFull timeRemoteNoJob DescriptionGeneral information: For our growing organization in the area of Grid Automation Products we are looking for a passionate Member of Global Delivery Center for communication products. Do like to deal with customers and internal stakeholders to find the best common solution? Are you a strong team player who is looking for a new challenge? Responsibilities: Ensure that the order booking and revenue generation are executed in line with best practices and HITACHI ENERGY policies Own the Repair Process, execution of repairs and coordination along with the different suppliers including repair reporting and coordination of quality problems/ recall of the products Execute demo equipment deliveries in coordination with internal departments Solve customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams Proactively informs customers about issue status based on inputs, and clarifies any questions Ensures a positive customer experience throughout the entire process Your background: Economical degree with relevant specific certificates Minimum 3 years of experience in the area of order handling, order management, customer relationship management Good knowledge about processes, tools, products, Office and SAP REIWA German and English language skill are required Team player and organizational talent