Technical Support Engineer

Jobinhalt

At a Glance:

We are excited to offer a technical support position in the field of IT to an entrepreneurial new member of our international team. You will work in an environment where we make ideas happen fast, decide quickly, and give you high levels of responsibility. You are familiar with different IT systems and technologies, and you understand how to transform business needs into technical requirements. Naturally, you have a “can-do” attitude, and you take pride in building rather than preserving. You will help improve the overall IT system landscape of On, which consists of a unique cloud-based infrastructure. You will help the IT team manage our external partners and major development projects. Furthermore, you already have or will develop a strong understanding of cloud-based systems, and you will be the first point of contact within On for IT support related issues.

Your Team:

You will be part of a cross-functional development team that implements features from design to deployment, being responsible, and in charge of the full process and delivery. You have a lot of freedom to be creative and experimenting with new technologies. We encourage you to continuously improve efficiency, finding new ways of working with the team members, while at the same time enjoying work with like-minded people. We live agile values, not just talk about it.

Your Mission:

• Provide amazing 2nd level software support for our ERP and CRM cloud services
• Investigate issues and escalate these to our developers, or come up with your own solutions
• You are able to talk to business stakeholders and translate their needs into IT requirements
• Owning and managing the escalation of IT tickets, manage cutting edge IT projects
• Support and manage specific On IT systems administration and configuration tasks
• Help out managing access and permissions in all our Tools
• Document and maintain system administration procedures and policies

Your Story:

• Degree in computer science (ETH, Uni, FH) or equivalent experience
• 2+ year’s hands-on experience in a relevant field of IT, business systems support or consultancy
• You are dedicated to service and quality, and you are a team player
• You continuously strive to improve processes and efficiency
• You are able to work independently in a fast-growing company
• You have first experiences in managing IT projects or sub-projects
• You are fluent in English, German would be a plus
• Experience with Salesforce or Microsoft Dynamics is a big plus

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.