Training Manager Central Europe (m/w)

☞ Louis Vuitton

Aussicht: 153

Update Tag: 25-04-2024

Ort: Genève Genève GE

Kategorie: Der Umsatz Beratung / Kundenservice

Industrie: Retail Apparel Fashion Retail Retail Luxury Goods Jewelry

Position: Mid-Senior level

Jobtyp: Full-time

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Jobinhalt

Position

As a Training Manager Central Europe, your mission is to support and develop Field Coach Trainers and local teams to deliver best in-class service excellence. Truly passionate about learning & an inspiration to the retail community, you will establish the Training strategy for the region and will support stores to take the teams to a higher level and drive the feedback and coaching ethos.

Duties & Responsibilities

Reporting to the Retail Director Central Europe, you will bring an entrepreneurial attitude to deliver outstanding Service Excellence & Brand Experience in English and French (and ideally German) across multiple stores in Central Europe:





  • Preparing and facilitating the Training Strategy, including in-store and regional inductions, training modules, and individual training plans based on stores/region’s specific needs.
  • Partner with retail management to drive change:
    • Service Excellence:
      • Support and design store-based and regional workshops with Field Coaches, leveraging retail expertise enhance shop floor management organization & operational competence.
      • Collaborate with retail and technological leadership to select and implement LV digital tools and foster an omni channel mindset and ensure a seamless client experience in-store & on-line.
    • Supporting the region in driving customer delight through ensuring applied learning of selling skills by way of observation and coaching.
    • Providing ongoing mentorship to the store teams crafted to support the improvement of proficiencies, attitudes, and behaviors of all team members.
      • Brand Experience:
        • Manage field teams as they identify opportunities to explore High End and Fashion. Define with management a plan to bring them to the next level.
        • Design and lead transversal product & services workshops (DTP), product essentials training & develop the selling & wardrobing skills of client advisors.
        • Analyze key performance indicators and monitor performance improvement.
      • Other business priorities:
        • Create and assign staff to projects partnering with head office to deploy learning initiatives tailored to the stores-specific needs.
        • Explore and find new ways to use the Learning tools (LABS, LiVE events, APPs) to ensure blended learning is an integral part of store priorities, incl. strategic launches & events.
      • Work closely with HR & Retail to identify talents for the expert/managerial pathways & actively contribute to their development as well as curating tools to accelerate that development
      • Develop retail managers’ capacity to:
        • Implement best-in-class floor management, client experience, coaching of CAs.
        • Drive the feedback & coaching ethos to develop & motivate their teams.

Profile

As a Training Manager you will plan, implement, and lead innovative training and development programs to meet the needs of the business. We believe people make the difference. You will embody this core belief by supporting the store’s leadership team as a partner and a mentor. Your leadership will play an integral role in the development of the team at all levels, influencing store performance and overall client experience.

  • Leadership
  • Empathy
  • Agility
  • Commercial Mindset
  • Retail Expertise and Experience
  • Luxury Flair
  • Learning Know-How
  • Fluent in English and French, German is a plus
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Frist: 09-06-2024

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