Desktop EUC L2

☞ Iron Systems

View: 184

Update day: 26-03-2024

Location: Lachen (SZ) Schwyz SZ

Category: Administrative / Clerical / Assistant IT - Hardware / Networking Information Technology

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Job content

  • Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

  • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

  • Ability to lift / move computer equipment weighing up to 50Lbs.

  • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.

  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

  • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.

  • Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers

  • Experienced in repeat call analysis and developing preventive actions.

  • Experienced in Problem management.

  • Excellent written and oral communications skills with clients and management as well as people skills.

  • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency

  • Mobile Device Management –(MDM tools Mobile iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting.

  • Good understanding and troubleshooting of Apple devices and apps.

  • Knowledge on VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.

  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

  • Experience of ticketing tools (ServiceNow),


    • Non-Technical
    • Good Customer management skill,
    • Good in oral and written communication, Bilingual resources where primary language is not English
    • Able to interact and work with customer at different levels.
    • Self- Driven and result oriented.
    • Really passionate about the work.
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    Deadline: 10-05-2024

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