Desktop Support Technician

Job content

Position Title: Desktop Support Engineer

Location:Visp, Switzerland

Job Type: Onsite (Full-Time)

Salary Info: Negotiable

Experience: 3-5 Years

Job Description

• Provide onsite and desk-side support services to end users.
• Complete incidents and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by Customer Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by Customer Tech Support e.g., Remove a module and replace it, reconnect patch cables.
• Daily tape change in support of local Backup Routine in required sites
• Import /Export tapes to the tape libraries as advised by Customer tech support.
• Individual must have good customer-facing skills and be well-presented.
• Demonstrates independent and pro-active thinking
• Builds effective relationships both within the team and across the business and Professional Services.

Requirements

• English Level (B2+) German Level (C1)
• Experience with a Call Logging system.
• Completion of CompTIA certifications – e.g. A+, Network+, etc.
• Microsoft certifications – e.g., MCP, MCITP, MCSE
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in the installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable.
• Good working knowledge of Windows 7/10 and Office-365. Support experience of MACs would be beneficial.
• Knowledge of mobile devices, Androids, and iPhones
• Working knowledge of current and legacy hardware platforms.
• Ability to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardised customer environments.
• Basic management skills in planning, problem-solving, solution innovation, and analysis.
• Good oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers, peers, and support partners.
• Good teamwork with peers in a local, global, virtual, or multifunctional
• Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components.
• Ability to replace defective parts, as identified by Customer.
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
• Must be able to work alone and unsupervised, taking the initiative when necessary.

Salary: CHF3,500.00 - CHF4,500.00 per month

Ability to commute/relocate:

• Visp, VS: Reliably commute or planning to relocate before starting work (Required)

Language:

• German (Required)
• English (Required)

Work Location: One location