eCommerce Specialist

Job content

We have an immediate opening for our EMEA Headquarters in Lausanne, Switzerland for an:

eCommerce Specialist

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of consumer brand-name products. We offer creative solutions for our customers with a strong portfolio of well recognized and widely trusted brands via 3 business segments: Health & Home that include brands such as Braun, Vicks, or Honeywell; Houseware with the OXO family of brands or Hydro Flask ; and Beauty with Hot Tools or Revlon for example.

About The Role

The eCommerce Specialist for EMEA (Europe, Middle East, Africa) will assist the eCommerce Manager EMEA in coordinating and executing eCommerce strategies & initiatives across all categories (Health & Home, Beauty and Housewares brands) with a focus on delivering online sales targets while striving for industry leading consumer experience through cross-channel Digital Performance activities.

Thanks to their excellent Project Management, organization & planning skills, they will also drive the implementation of new eCommerce store views in a timely manner, with the cross-functional team in place.

What You’ll Do In The Role

ECOMMERCE SALES MANAGEMENT

• Plan, manage and execute site merchandising activities across live platforms for increased sales conversion and profitability
• Manage sales forecast updates with demand planning team in line with the eCommerce activity plans
• Maintain and manage site inventories in collaboration with customer service, supply chain and our warehouse
• Responsible for post purchase communications (transactional & in pack) to provide qualitative consumer experience and drive up/cross-sales
  

CONSUMER ACQUISITION & RETENTION

• Implement the eCommerce strategy across Health & Home, Beauty, and Housewares categories, with focus on data
• Plan & Drive successful consumer acquisition across a mix of digital performance channels with focus on ROAS
• Partner closely with our CRM & Social specialists to significantly grow consumer retention as well as Consumer Live Time value
• Advise, manage and implement profitable conversion tactics along the different touch point of the Consumer Journey
  

ECOMMERCE WEBSITE COORDINATION

• Work closely with IT Project Manager to deliver eCommerce projects, ensure efficient ticket resolution, and represent EMEA interests in strategic IT web development planning.
• Publish and update content and assets on live EMEA eCommerce websites on Magento 2
• Partner closely with the Digital Content Editor to provide consistent & qualitative consumer experience across brand & ecommerce sections of the sites.
• Review current eCommerce day to day processes and proactively suggest improvements as well as implement new techniques/tools
  

DTC PROJECT MANAGEMENT

• Help co-ordinate internal and third-party stakeholders to deliver the EMEA Direct to Consumer project roadmap to agreed scope, budget, and timeline, to enable eCommerce countries & brands expansions across EMEA
• Produce and activate a project communication plan to all stakeholders whilst applying project management tools/techniques to provide clear direction
• Manage all aspects of the DTC Project, from initiation, development, testing, implementation, and post implementation review and improvement
  

ANALYTICS & REPORTING

• Implement tracking solutions on eCommerce sites to enable cross-channel performance reporting & analytics, as per company standards
• Monitor & report eCommerce sales & profitability on a weekly/ monthly/ quarterly/ yearly basis, as well as other eCommerce performance & Consumer Experience KPI’s
• Advise and implement corrective measures to reach targets
  
  

Essential

What will help you do the job well

• University degree in related field and min 3 years of experience in Direct to Consumer business across multiple functional areas (e.g. sales, consumer experience, site merchandising, digital performance marketing, inventory, payments, delivery…)
• Experience in Digital Marketing with excellent SEM & GA skills
• Advanced Magento 2 skills
• Strong analytical skills and data driven thinking

• Fluent in English (spoken and written), French a plus.
• Excitement about joining a midsize yet growing company with fast-growing brands!
  
  

Nice To Have

• Experience dealing with international markets for CPG brands preferred
• Experience in a project management role and Agile methodology
  
  

About You

We are looking for a bright and dynamic person who lives and breathes online business. You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About Us

We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. We’re proud to be market leaders – our powerful brands are marketed in approximately 75 countries.

What do we offer?

• Competitive compensation package (salary and incentive plan)
• Collective health insurance contract
• Employee assistance counselling line
• Staff discount on all our EMEA products and negotiated rates with local provider
• Lunch and Learns and a super motivated Learning&Development team !
• Company closure between Christmas and New Year’s
• Employee Stock Purchase Plan
  

Sound like a perfect fit?

If you’re seeking an exciting, professional position in a dynamic international company that allows outstanding performers to achieve their potential and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know youand we will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO, Hydro Flask, Vicks, Braun, Honeywell, PUR, Hot Tools, Drybar. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

Job Info

• Type: Full time
• Location: Switzerland - Lausanne