Senior Executive Consultant

☞ Sprinklr

Ver: 67

Día de actualización: 19-04-2024

Ubicación: Lausanne Vaud VD

Categoría: Ventas Consultoría / Servicio al cliente Artes / Diseño Tecnologías de la información Legales / Contratos Gerencia ejecutiva Oficial

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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
.
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,500 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr is investing in building out our Global Digital Transformation (GDT) team in Europe to drive and scale long-term growth and make it easier to for our Sales teams to sell Sprinklr. This team’s mission is to “Listen, inspire and influence to drive actionable transformation, deliver operational excellence, and accelerate business growth”.
The GDT team combines their Unified-CXM industry thought leadership and insights with their practical experience in outcome-driven digital transformation, to align with customer executives on key priorities, prescribe solutions to meet their objectives and define a strategic approach to value realization.
Reporting to the SVP, Global Digital Transformation, the Sr. Industry Consultant will lead the creation, and development of the strategy for the Global Digital Transformation team in Europe. The Sr. Industry Consultation will help to increase Sprinklr’s market position in Europe, build C-level relationships, and support deal pursuits. This position will also help to create Sprinklr’s “Activate” program and establish an industry-leading best practice to execute innovation, transformation, and experience workshops.
This role is highly cross-functional and will work especially closely with our Sales, Solutions Consulting, Product Management, Product Marketing teams and Business Value Teams to envision, quantify and demonstrate value to our larger customers.
Candidates must be able to work in a fast-paced environment, and have a passion for relationship building, with strong interpersonal and stakeholder management skills, including introducing and defending new ideas to senior stakeholders.
This role is based in Europe and involves frequent travel to customer sites and occasional travel to customer, partner and internal sites outside Europe.
This is a full-time position.
What You’ll Be Doing:
Increasing Sprinklr’s Market Position
  • Create and communicate thought leadership through presentations, blogs, and social posts.
  • Drive internal and external thought leadership that helps to position Sprinklr’s platform and capabilities in specific industries and use cases.
  • Represent Sprinklr through speaking and marketing engagements.
  • Establish and uphold the reputation of the Sprinklr Activate digital transformation program.
Building C-Level Relations
  • Cultivate executive relationships with C-levels within our customers, prospects, and partners.
  • Develop an executive engagement methodology and offerings to co-define, with our most strategic customers and prospects, a compelling vision, strategy, and plan that maximizes the value of their investment in Sprinklr - including value measurement (pre- and post-sales)
  • Engage our customers to drive thought leadership, executive alignment, human-centered design workshops and customer roadmaps aligned with Sprinklr’s platform, use cases and solutions.
Support Deal Pursuits
  • Execute Sprinklr’s Europe Digital Transformation strategy in alignment with Sprinklr’s Global and European sales priorities.
  • Work with sales and to help determine account plans and sales strategy for accounts in the region, and prioritize customers/deals for Digital Transformation team’s involvement.
  • Partner with account teams on executive engagement, strategic account planning, workshops, and EBRs
  • Work across teams at Sprinklr to develop reproducible solutions, executive industry-based messaging, sales and Unified-CXM best practices,
  • Develop customer references and support finding and creating value-based customer success stories.
What’s Required:
  • Bachelor’s degree in a relevant field; advanced degree preferred.
  • A minimum of 10 years of relevant experience in a top tier management consulting firm with exposure to front-office processes and cloud technologies, and/or a customer-facing sales/presales role with a leading software vendor, focusing on strategic customers and prospects
  • Experience in planning and leading digital transformation projects and/or enterprise software deployments
  • Understanding of the latest AI and Generative AI business and technology trends is preferred.
  • Experience in navigating cross-functional business processes and industry trends.
  • Deep customer connections in top European companies and GSIs
  • Exemplary analytical and financial acumen including experience in building business cases.
  • Experience in value-driven sales and presales methodologies
  • Experience in developing C-Level relationships with an ability to simplify and communicate complex topics to an audience.
  • Excellent interpersonal, written, and verbal communication skills with a strong ability to tell compelling business and result stories.
  • Excellent presentation skills including public speaking, meeting facilitation, and whiteboarding.
  • Demonstrated success working closely with senior executive leaders, including influencing without authority.
Who You Are
  • Experienced and thoughtful in how you express ideas; strong verbal and written communicator
  • Thrive in ambiguity and support your team in doing the same
  • Insatiably curious and open to new ideas and opportunities
  • Proactive self-starter – you don’t wait to be told what to do; you seek out opportunities and share feedback
  • Collaborative and open; hungry for feedback and mentoring
  • Well-organized and flexible; able to move from initiative to initiative without delay
Why You’ll Love Sprinklr:

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to
https://sprinklrbenefits.com/
to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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Plazo: 03-06-2024

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