Event Software Solution Support analyst

Job content

05-Jan-2023

Event Software Solution Support analyst

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
In this role, you’ll have an opportunity to manage, develop and maintain our business tools as well as conducting 1st and 2nd level support for all MCI offices over the world. You are the link between the operational and development team, solving issues in a timely matter, offering the best solutions for clients, operational teams as well as other advanced users. At the same time, you’ll join a highly collaborative team, where you’ll be mentored by Senior Support and Implementation Consultants, in order to grow your skills.
If you enjoy diversity and challenges in a fast moving environment that requires both technical capability and business understanding this may be the opportunity you’ve been seeking

Software platform customization

• Build on-line registration platforms and virtual event platforms within a pre-defined software
• Coordinates and implement building and testing phases with clients before launching
• Layout customization on events registration websites and virtual events platforms
• Deal with a varied set of projects within an international environment.

Software user Support

• Support all users of the platforms before, during, and after their event
• Provide online and/or onsite support for events throughout their duration
• Identify and document user and system issues
• Conduct application testing, collect and summarize test data
• Log and follow up all reported bugs and costumer feedbacks
• Find workarounds when bugs cannot be solved right away
• Contribute to and maintain a knowledge base of previous support issues
• Conduct on-call user support within our ticketing platform to all other MCI offices

Software user Training

• Create/update of documentation, user’s manual, communication and reports
• Create training curricula and documentation
• Train users on applications and help them resolve application issues

Specific Technical Skills

• Fluency in both French and English (written & spoken)
• Strong computer skills Office and specific industry software such as event management solutions (Cvent, Swapcard, EventsAir, B-com), hotel management, GDS (Global distribution systems), OTA (Online Travel Agents) etc..
• Knowledge in HTML, CSS and JavaScript is considered as a plus

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

Job Type: Full-time