Experience Center Guide - Zurich

Job Description

About the position: Experience Center Guide:

• This position provides an exciting customer facing opportunity to host potential customers and the general public in assisting them as they embark or progress throughout their exploration journey in the new and fast moving world of electric vehicles. Allowing for a unique and highly dynamic local atmosphere at a community level while enjoying the full resources and backing of General Motors including ongoing professional development support.
• The Experience Center Guide is part of a larger team that is tasked with the various operational aspects of guiding customer and general public though the Experience Center as they explore the full offering of electric vehicle options GM has to offer. The Experience Center Guide will be trained to provide a specialized journey focussed guidance on GM’s products, services, brand and overall European offering. In working with local artists, clubs, businesses etc. the Experience Center guides will host events in the experience center to draw in and engage the public and local community.
• The role is focused in a central location with the capacity and potential for domestic travel as the business may require. The role is multi-faceted with the majority of time focused on customer journey and experience with mobility products. Additionally, aspects of the role will require event catering, attending networking events and operating community engagement events.

Duties and responsibilities:

• The Experience Center Guide will be responsible for maintaining a customer obsessed yet commercial mindset and in conjunction with the Experience Center Leader actively develop opportunities to drive footfall and overall performance by identifying local collaboration opportunities with clubs / artist / businesses in the community and develop these leads into traffic driving events at the Experience Center
• They will guide and educate customers and the general public with an interest in electric vehicle mobility through the experience center to provide guidance on GM’s products, services and brand to make the customer comfortable with the products and convert them to sales.
• Experience Center Guides will feedback to the Experience Center Leader on observed market trends within the Brand and electric vehicle environment on a local level.
• The Journey Guides will foster community growth and GM brand awareness within their local area
• As GM’s eyes and ears on the ground they will be providing customer and market insights to the Experience Center Leader to ensure the sales model continually evolves in line with customer expectations to deliver results year on year in line with strategic plans and KPI’s.

Knowledge, Skills and Experience

Essential:

• Strong passion for sustainable mobility, especially electric vehicles
• Previous experience working in luxury retail, hospitality, events or similar environment
• A passion for, and proven track record in delivering sales results, while consistently delivering exceptional customer experience
• Able to demonstrate sound commercial and brand awareness.
• A strong communicator with exceptional verbal and written skills
• Flexible to work as required to meet the business needs
• Results oriented - driving a high performing customer centric culture
• Multilingual – English + local language(s)
• Demonstrated desire for growth and development

Desirable:

• Previous experience of working with financial products, or
• Previous experience of working with warranty and aftersales, or
• Strong integration with local community, artists and clubs
• Strong understanding of current and upcoming mobility opportunities and restrictions in country / area
• Previous experience working with and launching new brands
• Previous experience working rotating rosters

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.