Field Service Engineer

Job content

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keeps labs running smoothly and more efficiently.

Join our growing and multifaceted organization to be a part of this exciting and rewarding work!

We are looking for individuals who want to further establish themselves as a Field Service Engineer (f/m/d) in Switzerland and are interested in an opportunity to work in a dynamic and progressive environment.

You will travel and work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying communication skills, creativity and can-do demeanour is essential. Have the desire to help solving customer problems and a dedication to deliver the highest-levels of customer service in order to build customer success.

Your Role

As a FSE in the Lausanne area you will be supporting our customers with on-site installation, implementation, maintenance and repair of company product solutions across LC/LC-MS and GC/GC-MS and multi-vendor system solutions. Our varied product lines includes hardware, software, application and networking products as well as operating systems.

• Install and optimise hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repairs
• Ensures customer happiness by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers’ business
• Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and application software.
• Have the opportunity to share your expertise in order train other Service Engineers across Agilent’s product solutions

You Are An Excellent Candidate If You

• have a university degree within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
• have meaningful experience in analytical techniques (Chromatography, e.g. LC, GC, MS) in a similar position or as an end user.
• a strong desire to learn and expand your technical and soft skills
• experience with problem solving in relation to troubleshooting and/or general instrument maintenance
• knowledge of quality assurance systems such as GLP/GMP, requirements and quality management systems according to ISO 9001/17025 are desirable
• enjoy travelling, engaging and visiting customers
• excellent written and verbal French and English communication skills

Apart from these more technical skills, you should also have:

• Exhibit excellent written and verbal communication skills as well as a logical approach to problem-solving
• the ability to coordinate and prioritise your workload efficiently
• a strong valuation of processes and able to follow them accordingly with strong attention to detail, with the aim to ensure compliance with quality standards
• the aptitude to handle customer expectations and balance customer requirements with Agilent’s business needs

What We Offer

The position is available as soon as possible. This is a full-time, permanent position. Travel within the assigned region will be required 100% of your time.

• Agilent Result Bonus
• Stock Purchase Plan
• Life Insurance
• Pension
• Healthcare
• Employee Assistance Program
• Holiday
• Company activities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Agilent Technologies Inc. is an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other protected categories under all applicable laws.

In case of any questions, please contact the recruiter for this position, Mr. Girts Dzelde at girts.dzelde@non.agilent.com or on +49 172 8477334.

Please upload your application in PDF format via our career site.