Field Service Engineer

☞ Waters Corporation

View: 196

Update day: 24-04-2024

Location: Baden Aargau AG

Category: Pharmaceutical / Chemical / Biotech

Industry:

Job type: Temps plein, Temps de travail : 90-100%

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Job content

Overview:
Our Field Service Engineers are key in supporting the growth of our business across Switzerland. As Field Service Engineer you will support all our customers across Switzerland. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field service engineers have over the years delivered great and sustainable business results. Our Field Service Engineers are responsible for delivering high quality, efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products, both onsite and remotely.

The candidate will demonstrate a clear grasp of understanding of the customers’ business and its growth plans and is able to take that knowledge and convert it into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field.
Responsibilities:
  • Undertaking the following tasks for our customers:
    • Planning and delivering New Product Implementation,
    • Performance maintenance, repair, qualification, system relocations and technology/software upgrades.
  • When undertaking diagnostics or observation at a customer site ensure compliance to relevant legislation surrounding the product and its use,
  • Providing training and guidance to customers to ensure the safe operation of Waters equipment in their laboratories,
  • Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met,
  • Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business,
  • Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee,

What’s in it for you?


People create the Waters difference and to reward this we offer a competitive salary, a company car, attractive Retirement Savings Programs, including company contributions, Employee Stock Purchase Program, Global Business Travel Accident Insurance, On-site fitness centers, Employee and Family Assistance Program (EAP).


Not only that, our Field Service Engineers will have a great opportunity to work across our product portfolio furthering their technical skills and personal development.

Qualifications:

What we are looking for from you:

  • A University degree (preferably in chemistry, biochemistry, biotechnology or engineering) or comparable apprenticeship
  • Ideally you will have experience working with Liquid Chromatography or Mass Spectrometry products
  • An understanding of GMP/GLP requirements
  • Ability to understand, interpret, communicate and solve complex technical and application related issues
  • Keen mind on continuous development of product/software knowledge
  • You are fluent in English and German- speaking, reading, writing - Advanced Level; French and Italian language skills are advantageous
  • Highly passionate individual with charisma, perseverance and determination, enjoys personal interaction and relationship building with key customers
  • Customer focussed with very good listening skills
  • Good interpersonal skills with a positive sense of humour and ability to contribe as part of an integrated sales/service organisation
  • Good priority setting and organisational skills
  • A clean driving license and a valid passport will be required
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace.
Company Description:
Waters Corporation (NYSE: WAT), the world’s leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
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Deadline: 08-06-2024

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