Cell Therapy Customer Care and Logistics & Project Manager
Vue: 283
Jour de mise à jour: 26-03-2024
Localisation: Valais VS Thurgau TG Solothurn SO Graubünden GR Uri UR Basel-Landschaft BL Vaud VD Zürich Zürich ZH Appenzell Innerrhoden AI Obwalden OW Nidwalden NW Schwyz SZ Glarus GL Fribourg FR Bern BE Ticino TI Luzern LU Other Jura JU Basel-Stadt BS Appenzell Ausserrhoden AR Genève GE St. Gallen SG Zug ZG Aargau AG Neuchâtel NE
Catégorie: Direction Production/Opération
Industrie: Pharmaceuticals
Niveau: Mid-Senior level
Type d’emploi: Full-time
le contenu du travail
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job Description
Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine?
Here, you will be a vital contributor to our inspiring, bold mission.
In this role, you will contribute to Takeda’s mission by having the ability to lead effectively and work concurrently across multiple projects in a goal-oriented, timeline-driven, and dynamic work environment, while ensuring quality and accuracy. A typical day will include
OBJECTIVES/PURPOSE
- Support a Global Best in Class, Collaborative, Agile and Real-Time Regional and Differentiated distribution network delivering a “Unique Customer and Patient Experience”
- Driving an ambitious roadmap to operationally deploy an end-to-end demand fulfillment and distribution network.
- Supporting the launch of Alofisel® taking an active role within the project Launch teams to accompany LOCs and the manufacturing unit.
- Managing order-taking, invoicing and delivery orders from Treatment Centers primarily in EU within tight time-frames using a very innovative digital and collaborative cloud platform
- Coordinate CCC coordinators to deliver a high service level
Operations
Working in a team environment,
- Managing day-to-day transactions towards treatment centers worldwide (primarily in Europe, Canada & Israel) to ensure uninterrupted supplies from Alofisel®’s manufacturing organization (make-to-order set-up)
- Collaborating with Takeda’s Sales & Marketing and manufacturing unit organizations to actively support and develop the product strategy as well as to measure and continuously improve customer satisfaction and Patient experience.
- Maintaining and developing sustainable processes and procedures (e.g. digital order to billing and collaborative platform, logistic network oversight)
- Drive and maintain a high service level CSLe OTIF
- Support & backup the Customer Care and Logistics Operations Lead on
- Sustain GDP compliance and support Internal/External quality Audits
- Support SOX audit, working closely with Finance and internal/external auditors to ensure order-to-cash processes are performed in accordance with JSOX rules, Takeda procedures, work instructions in order to maintain full compliance to regulation
- Actively Participate S&OP meetings with LOCs and Plants when relevant
- Review and assess optimal shipping methods, together with Transportation teams, designing shipping processes that meets customers’, Quality/compliance, and costs requirements
- Act as BPO on Leonardo platform processes and functionalities design, deployment and training (e.g. digital order to billing and collaborative platform, logistic network oversight)
- Lead/Support projects and system developments as required
Technical/Functional (Line) Expertise
- Very strong understanding of logistics & transportation processes, especially in cell therapy / pharmaceutical markets
- Very good understanding of Manufacturing units/OpUs and commercial processes & procedures
- Very good understanding of GDP requirements in cell therapy environment at customer level (GDP Good Distribution Practices)
- Very good Supply Chain systems knowledge (SAP, BI,...)
- Very strong business acumen
- Ability to operate cross functionally, working with Operating Units (OpUs), commercial business units, Global Quality and business partner functions (procurement, finance, IT, legal, …)
- Ability to manage, influence and adapt changes
- Agile, resourceful and proactive engagement with a problem-solving focus
- Very strong capabilities to analyze issues and propose solutions based upon business acumen
- Very strong capabilities to escalate and solve issues with internal and external stakeholders
- Treatment centers escalate, solve issues and deviations, support alignment on requirements
- ISIT partner with IT department to develop a customized order management platform
- GDP QUALITYescalate, solve issues and deviations, support alignment on requirements
- LOCs / manufacturing units / OpUs support transportation & distribution processes harmonization
- Suppliers /Procurement interact daily on operations
- A member of regional committees and regional projects team on product launches, suppliers performance reviews
- Support deployment of innovative ways of improving Patients experience via collaborative tools
- Capability to resolve logistics issues and deep understanding of how to drive decision making within a regional matrix organization
- Strong stakeholders management and communication skill
- A high-energy persona with a talent for communicating, collaborating, creating and motivating
- Minimum 5 years of experience from a Customer Service Management or Demand Management including order-to-billing, transportation and channel management within the pharmaceutical industry ideally Biotech or Regenerative Medicine company.
- An experienced track-record and related functional expertise in SAP and some of its modules (MM, SD, APO DP and Supply Network Planning SNP)
- Grasp and understanding of the Pharmaceutical industry from a business and regulatory perspective (e.g. Good Distribution Practice Guidelines)
- Written and oral fluency in English as well as another major European language (e.g. German, Spanish, French or Italian).
- A proven Lean / Six-Sigma mindset
- Comprehension and awareness of key accounting and financial principles and regulations
Position requires scheduled on-call duty and weekend work
What Takeda Can Offer You
- Excellent conditions & benefits including generous holidays
- Genuine career progression and development
- Opportunity to work with a world class leader in the pharmaceutical sector
Empowering Our People to Shine
Locations
Zurich, Switzerland
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Date limite: 10-05-2024
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