Global Commercial Account Manager (Remote)

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.

Join our team of Global Account Managers with diverse backgrounds in technology, life sciences, and consulting services to support Veeva´s mission of helping Europe´s top pharmaceutical companies bring their products to market faster.

In the role of a Global Account Manager, you will support one of our key accounts drive value from using Veeva’s Commercial Cloud and consulting/services teams to accelerate Customer Engagement and Experience. The goal is to further strengthen our strategic partnership with this customer and to contribute to sustaining and growing the business to achieve long-term success and mutual satisfaction. As part of this, you will be nurturing existing and building new relationships with the customer and serve as the primary point of contact for C-level executives.

You will drive the process of renewing existing business as well as continuously bringing innovative solutions to the customer to help them meet their objectives. To do so, you will be working closely with an international team that consists of various product and services owners, who are all aligned towards Customer Success.

What You’ll Do

• Manage the global partnership between Veeva and the account for Commercial with the goal of remaining a valuable and trusted partner for the long term
• Hold accountability for developing and implementing account vision, strategy, and ways of working
• Actively nurture relationships with multiple management layers of key stakeholders across various businesses incl Commercial, Medical, SFE, IT, and procurement, and develop new ones as needed
• Establish strong working relationships with key stakeholders and ensure the customer is gaining value from Veeva´s products and services
• Serve as the ambassador for your customer within Veeva by focusing on their needs and doing the right thing for them
• Protect existing business through robust daily account management, a strong focus on operational excellence, and a passion for understanding and supporting your customer’s business and IT goals
• Oversee and coach a multi-functional account team globally with robust internal governance from global to local to enable continuous execution excellence
• Work closely with Strategy, Consulting, and Product teams to bring innovative ideas to your customer and articulate complex value propositions
• Deal with customer complaints and manage escalations
• Align specialty sales teams to global account vision to extend the Veeva footprint and provide guidance on complex sales cycles, utilizing internal and external resources
• Negotiate key contracts and annual renewals of licenses
• Manage account administration and actively provide input for accurate forecasting
• Keep current with industry trends and expand knowledge of legacy and novel Veeva offerings

Requirements

• 10+ years combined experience across sales and consulting services
• Proven track record of cultivating multi-layered relationships from C-suite to director, manager, and operational level, across multiple functions including business, IT, and procurement
• Team player, who has experience with managing complex matrix account governance and implementing account management frameworks with proven results
• Ability to develop and articulate a strong account vision and federate external / internal teams behind this to execute
• Profound understanding of the Life Sciences industry and familiarity with digital transformation for Commercial within the sector
• Ability to articulate complex value propositions and benefits realized
• Passion and enthusiasm for solving customers’ problems
• Strong work ethic with the required sense of urgency towards customers’ needs
• Organizational skills with the right amount of attention to detail
• Self-starter / Self-motivator with little need for direct supervision

Perks & Benefits

• Veeva Giving: an amount equal to 1% of your annual salary for donations to charitable causes
• Personal Development: a budget up to 2% of your annual salary for career-related development expenses and training
• Fitness reimbursement

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.