Global Platinum Program Manager

Job content

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What You’ll Be Doing

• Formulating, organizing and monitoring inter-connected projects within the Global Platinum organization
• Work with the Global SVP to align to projects at the Worldwide level
• Project manage the focus area initiatives – provide strategic guidance to teams and other project leads – create calls to action and drive accountability
• Analyze & document Platinum activities
• Work with each of the teams to make sure each milestone is met with success – drive tasks to completion
• Work with and collaborate with other functions outside of sales to help achieve our Platinum objectives
• Leverage existing information (eg surveys) and create specific initiatives to help address areas of concern, areas of optimization and new areas of focus
• Document best practices and share findings – create repeatable solutions that drive efficiency across the presales organization
• The goal is to ensure that all programs deliver the desirable outcome to our organization
• Working with Sales and Presales Leadership, decide on suitable strategies and objectives for the ww Platinum organization
• Work with leadership to create best practices throughout the Global sales teams, focusing on operational efficiency, repeatable solutions and scalability of resources
• Work with the leadership team to create and align to the Platinum VSEM for Americas, EMEA, Asia focusing on the execution of the strategy
• Closely monitor the metrics associated with each of the activities – bring teams together when needed to add extra focus
• Co-ordinate activities that promote internal collaboration to achieve positive results
• Drive Solution and Vertical Insights with the CTO organization and product management
• Driving integrated Solutions for key Verticals; coordination of resources [external and internal] to help coordinate, drive and promote complex Mode 2 solutions like Compliance
• Gather and advocate critical Market-In Global Account requirements that can ‘make markets’ …[note: not driving PERs and that stuff, but driving big picture capabilities ‘Market-In’]
• Support the integrated Operating Model for Globals [note: we have so many internal disconnects…hopefully the new OM fixes that but guessing there will be intervention needs]
• Drive any GA Customer Advocacy activities and outcomes
• Drive and create specialized GSS and CSS Global Account offerings, capabilities, add-on services
• Working with GSIs and GA VP’s and GADs to help bridge and promote select GTM efforts
• Work with GA VP’s to drive customized programs… these could be industry based, they might be specialized Support programs, MSS or Cloud style programs, etc
• Work with GA VP’s to help drive unique needs of the GADs…compensation, measurement, development
  

Co-ordinating Global cross-project activities, within Sales & presales and across different functions

• Drive Account planning activities with all the necessary parties and create additional opportunities, plan & help to execute
• Drive Sales & Negotiation enablement
• Coordinate with Marketing and Account Based marketing to drive customer success and efficiencies
• Support Bid responses with additional insights and knowledge
• Drive Communication & Customer Satisfaction
• Represent and become the liaison for Sales & presales for any cross functional work that is required
• Become the advocate and ambassador for the Global Account organization throughout Hitachi Vantara
• Focus on specific account planning tools, resources and programs that will allow us to scale effectively and run in an efficient manner
• Act as project lead for the GAD’s when piloting new tools/systems
• Work with IT and SFDC team to leverage existing business collaboration tools and pilot new tools where necessary
• Work with IT and Sales Ops to fine tune, optimize and possibly re-tool existing and new processes related to presales activities (CPD, Salesforce, etc)
• Drive with the Commercial team additional alternative customer propositions
• Work with other functions within Hitachi Vantara, for example HR, in helping align to or exceeding industry standards
• Work very closely with the WW enablement team and become the sales ambassador to help prioritize and highlight specific training curriculums, certification requirements and career pathing objectives
• Work with IT to create tools to measure and monitor the proficiencies, resourcing, specializations and general knowledge of the GAD organization
• Provide input and monitor programs directly related to GAD’s (eg SPIFFs, Demos, etc)
• Work with peers within the partner communities to help establish better communication between Hitachi GAD and the partner technical field resources
• Organize sales data in a concise and efficient manner
• Create a repository of information for the GAD organization that can be easily accessed and supports related versioning of information
• Create a central location where the Platinum organization can find information relevant to their roles

• General functions:
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assess program performance and aim to maximize ROI
• Prepare reports for GAD leadership when required
• When required, be engaged and active in any escalation requests that are of high priority
• Find areas of cost savings within GAD/CTO org to help us achieve operational efficiency and cost reduction
• Skills and Competencies:
• Experience working in a hyper-growth environment and an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems
• Must have strong negotiation skills and the ability to influence others
• Extremely well organized and highly analytical
• Very strong organizational, interpersonal, presentation and writing skills
• Must possess excellent communication skills
• Must have an advanced knowledge of Hitachi Vantara internal processes and functions
• Must have a broad knowledge of Hitachi Vantara solutions and technologies
• Must be able to leverage existing relationships within Hitachi Vantara
  

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.

With Japanese Roots Going Back Over 100 Years, Our Culture Is Founded On The Values Of Our Parent Company Expressed As The Hitachi Spirit

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge