Global Retail & Sales Academy Content Manager

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Global Retail & Sales Academy Content Manager where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Manage the creation of engaging retail relevant training content by identifying learning objectives, define and create course content, and assess the learning

• Project manage the content creation with internal stakeholders, external copywriters, and agencies to ensure a timely delivery to our global training community

• Ensure a blended learning approach by creating content in various learning methodologies, from micro-learning - digital and print, instructor-led trainings, and eLearning storyboarding

• Build a strong network with internal teams (such as Product Marketing ) to ensure content accuracy and for asset management

• Brief the Retail Operations team on training initiatives and activities, and support with timely content exchange

• Support the Head of Training Content in updating the onboarding training content for all academy target groups

• Project management of end-to-end processes (Kanban) in the development of respective training content including master content creation and its translation

• Proofread training content and modules and ensure content alignment across all tools and learning channels

• Keep abreast with new and emerging learning methodologies

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor or University degree/ Education, preferably in Communication

• Minimum 5 years of professional experience in a similar role within an international setting

• Background in attainable luxury Fashion/Cosmetics/Lifestyle brands/Hospitality business

• Project management and and proven content management skills

• Focus on solutions, agility, and ability to work effectively with all levels of the organization

• Innovative and creative approach whenever possible and can-do attitude

• Affinity to content creation

• Digital learning proficiency

• Excellent English (written and spoken), presentation, and communication skills

About Swarovski

Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.