Head of Employee Engagement – Internal Communications

Job content

Based at the company’s headquarters in Geneva, Switzerland and reporting to the Chief Communications Officer, the Head of Employee Engagement plays a pivotal role in fostering an inclusive work environment where employees feel informed, motivated, and connected to the company’s values.

Working in close partnership with Corporate HR teams (ashore and on board) the Head of Employee Engagement leads initiatives aimed at driving an overall global employee engagement agenda across the Cruise Division of MSC Group working across the two brands –MSC Cruises, and newly launched luxury brand Explora Journeys.

This is a unique opportunity for a highly-motivated individual to join a privately-owned global organisation with nearly 30,000 employees on board and ashore and to make a real impact by helping foster a positive company culture as the company continues to grow and expand.

We are looking for a seasoned employee engagement leader with a proven track record of developing and implementing employee engagement/internal communications strategies and initiatives for a diverse global workforce. The successful candidate is a strategic thinker with the ability to translate vision into actionable plans and programmes.

• Minimum 10 years of experience in employee engagement / internal communications, working in a multinational environment. Experience in a privately held global business is a strong plus.
• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organisation.
• Fluency in the English language, both spoken and written, is mandatory. Additionally, other European language skills are an advantage.
• Strong experience in writing, editing and proof-reading texts as well as multi-media content to achieve a required high-quality outcome and ensure brand compliance.
• Willing to travel to understand and work closely with teams located in other countries and onboard our fleet.
• Strong experience in change management is a benefit.
• Ability to drive change communications and build strong relationships with key internal stakeholders is a must.
• Flexible, able to take initiative in task execution and lead by influence, with an unshakeable can-do attitude.
• Direct experience in managing and developing a company internet.
• Technology-savvy and experienced in managing internal communication tools, platforms and channels.
• Experience in designing and producing high-quality material aligned with corporate brand guidelines.
• Exceptional project management skills.
• Develop and implement employee engagement strategies aligned with the company’s culture, MSC values and the employer brand strategy.
• Lead the design and execution of programs and initiatives to support business objectives and ensure efficiency of the Employee Engagement function.
• Oversee the development, implementation and management of internal communication channels and effective information dissemination; this includes intranet, internal emails and newsletters, videos and more.
• In partnership with IT lead development and transition of the company’s intranet to a new technology platform.
• Partner with leaders and managers on key company initiatives, such as Diversity & Inclusion, Sustainability, Culture, to ensure employees are informed, motivated, and engaged.
• Support the Head of Diversity and Inclusion in bringing D&I strategy to life, and act as a champion for diversity, and inclusion initiatives within the organisation.
• Share best practices globally, partner with local teams to ensure consistency and implementation at the country level and onboard of every ship.
• In collaboration with the Corporate HR team enhance the employment brand awareness via corporate social media channels (e.g. LinkedIn).
• Work closely with other members of the global Communications team, both based at Headquarters and in local offices, Corporate HR team, and collaborate with cross-functional teams to bring employee engagement agenda to life across the company – ashore and on board.
• Manage a team of Employee Engagement Managers and Specialists, providing guidance, mentorship, and professional development opportunities.
• Analyze data and feedback to make informed recommendations and implement action plans to address employee needs and concerns.
• Develop and manage the Employee Engagement’s budget.

VISA REQUIREMENTS (if any)

EU Passport or Right to work in Switzerland.Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.