ICT Supporter

☞ LIONSTEP

View: 124

Update day: 03-04-2024

Location: Davos Graubünden GR

Category: IT - Software

Industry: Human Resources

Position: Entry level

Job type: Full-time

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Job content

On behalf of AO Foundation, we are searching for their next ICT Supporter.

Job Summary

Are you ready to play a crucial role in a dynamic team, using your expertise to support and optimize ICT infrastructure in a fast-paced work environment? ????????

As a recruiting partner of AO Foundation, we are looking for a full-time ICT Supporter(a) in Davos-Platz. In this role, you’ll provide primary technical assistance to users through phone, email and on-site channels for both software and hardware related questions, including hardware installation and setup. ????️????

Anticipate an appealing benefits package, covering holidays, pension provisions and global accident insurance. Moreover, enjoy excellent employment conditions tailored to your needs, providing flexibility in working hours and location. ????????

Excited? Schedule an initial interview with us now! ????????

#ICTSupporter #TechOpportunity #AOFoundation #FlexibleWork #CareerAdvancement

What You Will Be Doing

  • Provide first-line technical support for users via phone, email and on site for soft- and hardware
  • Installing hardware and commissioning
  • Document and track all support requests in a ticketing system
  • Maintain and update user documentation and knowledge base
  • Support for AO courses and events
  • Collaboration on internal IT projects
  • If needed, you also support our offices in Dübendorf and Zizers
What You Bring To The Job

  • Few years of experience in a technical support role
  • Education in information technology, IT apprenticeship or similar
  • Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
  • User-centric thinking
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Travel RequirementsIf needed, travel is on a weekly basis to AO offices in Zizers and Dübendorf
  • En: C2 – Proficient
Nice-to-Haves

  • Driving licence B
  • Ge: B1 – Intermediate
Team

  • Reports to: Manager IT Servicedesk
  • Colleagues: 7
Benefits

  • Work From Home (WFH) possible
  • Attractive & cool working conditions in the middle of the Swiss Alps
  • Flexible working arrangements
  • Generous package of social benefits
  • Pension provision
  • Global accident insurance
  • Discounts with leading insurance providers
  • Continued education & language courses in English and German
  • Shower rooms for employees wishing to cycle to work or go jogging over lunch
  • Pension provision
  • Modern infrastructure
  • Service Anniversaries
  • Free services such as free parking, cafeteria, business smartphone for private purposes & access to several MS 365-licences
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Deadline: 18-05-2024

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