International Program Manager (80 - 100%)

About the Role

International Program Managers (IRS – SF) provide comprehensive services to the Producing Office Underwriter (UW), Underwriter Assistant (UA) and Broker in setting up and running International Insurance Programs. International Program Manager will drive the entire life cycle of the program, working closely with the regional servicing teams and the Network Partner Coordinators to ensure the speedy and accurate delivery of the entire program, while ensuring adherence to all applicable market regulations and practices. This is a fundamental role within the International Business team acting as a key coordinator and facilitator of International Insurance Program business.

International Program Manager is responsible for:

• Coordination, control of program delivery, compliance and the support of International Insurance Programs

• Driving quality, consistency and outstanding service delivery in the provision of International Insurance Programs written by Swiss Re Corporate Solutions

• Ensuring data quality and timely processing and data maintenance within the company’s system landscape applicable to International Programs, end to end

• Implementation of, and strong adherence to, globally consistent service levels

• Ensuring the performance monitoring of the agreed service levels are kept within agreed tolerances, taking the actions where required

• Supporting the wider International Insurance Programs team in order to deliver a globally consistent international business proposition

• Acting as referral point for both UW and UA’s particularly on complex deals, supporting the structuring of such programs and ensuring compliant solutions

• Provide market facing support and capability to the UW in Client Management and Broker facing presentations

  
  

Key responsibilities also include:

• Coordinating the service delivery for complex International Insurance Programs, identifying and resolving any issues and updating clients on progress

• Supporting the negotiation of International Insurance Programs for Structured Fronting cases to ensure realistic achievable service commitments

• Support Producing UW in structuring International Insurance Programs to ensure compliance with local regulations, laws and market practices

• Support in the construction of premium allocations including the application of appropriate taxes

• Liaise and collaborate with Global Network Management to monitor and address Network Partners’ service performance and compliance aspects in alignment with Swiss Re Corporate Solution’s International Program Strategy and Network Partner Value Proposition

• Monitor and report on operational program performance (end to end) and addressing issues to ensure client delivery on an immediate and longer-term basis

• Support the UW function with marketing to brokers and clients

• Collaborate closely with International Financial Management to understand cash positions

• Support continuous improvement projects as a Subject Matter Expert and pro-actively contribute in the transformation towards the company’s Agile business operating model

• Participate in capability build activities to develop fit for purpose processes for handling complex programs

  
  

About the Team

The International Program Management team is part of the International Program Operations team and handles the relationship between Swiss Re Corporate Solutions (SRCS) and the Network Partners. We work closely with many SRCS teams and Network Partners around the globe to win and service International Insurance Programs for Global Corporate Clients. SRCS is extending its International Insurance Program offering further by offering Structured Fronting programs for large clients who have a preference to retain significant risk themselves. These programs require tailored, high class service to satisfy our commitments. The servicing requirements must be negotiated and agreed in a careful manner, and progress is to be supervised carefully to address any potential shortcomings and provide transparency to the clients.

About You

• At least 5 years of experience, working within International Insurance Program business, structuring international business deals and crafting complex cross-border insurance solution

• At least 5 years of regular interaction with clients

• University degree or equivalent

• Prior significant experience with complex Structured Fronting deals is a must

• Experience in a Technical/Product Underwriting, or Operations function

• Proficient in English, other languages are an asset

• Strong interpersonal skills, both verbal and written

• Ability to balance multiple priorities, work independently, think laterally and deliver high-quality products

• Willingness to work in a global team

• Goal-orientation and application to continuous learning

• Good understanding of IT related best practices and processes, as well as agile methodologies, is an asset

  
  

We consider for this new role following locations:

New York, (USA); London, (UK); Zurich, (Switzerland); Hoofddorp (Netherlands); Munich (Germany)

We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

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