IT Developer Service Management platform (SCE-SMS-2024-8-GRAP)

Your responsibilities

You will be part of the SMS Group that promotes service management best practice processes and tools across CERN. In joint collaboration with the IT department, the group maintains and develops an integrated service management tool and Service Portal for CERN, based on the widely known ServiceNow platform.

Working in the joint IT-SCE ServiceNow developer team, you will participate to the configuration, customization, extension and support of service management tools serving all services at CERN.

You will be in charge of various new developments and platform customizations, here are some examples of your first projects:

• Improve end-user experience of searching content on the CERN Service Portal, for example by creating a guided search scheme.
• Review how the Service Management platform handles synchronization of location information with other platforms and databases at CERN, eliminate the chance for discrepancies.
• Collaborating with the Service Desk and other stakeholders, design and implement a new User Interface for supporters across CERN based on the technology proposed by the tool provider.
• Implement changes and new features to the system that handles data privacy notices of over 600 CERN services based on specifications by the Data Privacy Office.

Your profile

Skills and/or knowledge

• Strong programming skills, in particular good knowledge of JavaScript. Python is a plus.
• Experience with front-end technologies (HTML/CSS/jQuery). AngularJS is an advantage.
• Web application debugging and web services (REST/SOAP).
• Experience with the Service-Now platform, complex data models, database design and data integration (ETL) would be an asset but not required.
• Fluent in English

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State.
• You have a professional background in Software Engineering (or a related field) and have either:
  • a Master’s degree with 2 to 6 years of post-graduation professional experience;
  • or a PhD with no more than 3 years of post-graduation professional experience.
• You have never had a CERN fellow or graduate contract before.

Job closing date: February, at 15th 2024 at 23.59 CET.

Job reference: SCE-SMS-2024-8-GRAP

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Target start date: 01-March-2024

What we offer

• A monthly stipend ranging between 6194 and 6808 Swiss Francs per month (net of tax).
• Coverage by CERN’s comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
• 30 days of paid leave per year.
• On-the-job and formal training at CERN as well as in-house language courses for English and/or French.

About us

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world’s largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

We are on a Quest. A Journey into discovery like no other. Bring your expertise to our unique work and develop your knowledge and skills at pace. Join world-class subject matter experts on unique projects, in a Quest for greater knowledge and deeper understanding.

Begin your CERN Quest. Take Part!

Diversity has been an integral part of CERN’s mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.