IT Helpdesk Agent (f/m/d)

☞ Bechtle Schweiz AG

View: 166

Update day: 25-04-2024

Location: Allschwil Basel-Landschaft BL

Category: IT - Software

Industry: IT Services IT Consulting Biotechnology Research

Position: Associate

Job type: Full-time

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Job content

Ready for a new challenge? Ready for Bechtle.

Bechtle is Germany’s largest IT system house and a leading IT e-commerce provider in Europe. Corporate and public clients of all shapes and sizes rely on our unique blend of streamlined IT procurement and end-to-end services. That’s how we drive your future. On site. In Europe. Around the world.

Your mission

  • Helpdesk service in compliance with ITIL
  • Working proactively with all workplace management groups to help cost reduction
  • Ensuring services are delivered according to agreed service levels
  • Response-, Incident- and Service Request-Management
  • Remote 1st level end user troubleshooting (phone, e-mail, ticketing tool)
  • Escalation to 2nd/3rd level support
  • End-to-end ticket responsibility
  • Helping the local IT Onsite Support Team
  • Monthly reporting, based on the systems in use

Your profile

  • Experienced in IT Helpdesk Support, ideally in an ITIL environment and working for an IT (Managed) Services company
  • Ability for 1st level help for systems or operations, such as: Windows fileshare permission, e-mailing list management, machine staging, simple cloud application management like Webex, mobile device management (enrolment), printing trouble shooting etc.
  • Technology knowledge: Windows 7 & 10, Office 2010/2016, iOS devices, SCCM, ITSM (ServiceNow)
  • English business fluent, French and/or German would be an asset
  • Strong customer service focus, resilient personality, technical/digital understanding

Our offer

  • We create an open, dynamic and international work environment where respect, intercultural sensitivity, communication abbilities and customer orientation are very important values.
  • We offer an extensive training package. Lifelong learning and staying up-to-date is a must in our sector.
  • Flat hierarchies, flexible work conditions and 30 days of vacation.
  • A social and informal culture that celebrates results and success.

This is what awaits you at Bechtle Schweiz AG at our various locations: As a leading IT service provider in Switzerland, we are the partner of choice for consulting, IT infrastructure, cloud solutions, IT services, and software for small and medium-sized enterprises, large customers, and public institutions. Our offering covers the entire IT lifecycle, from consulting to implementation and operation. Our customers benefit from the highest partner certifications with most well-known manufacturers. With over 600 employees at 9 locations, we are a reliable and sustainable partner for our customers, supporting them in all IT matters with competence and experience.

Ready for all that?We look forward to receiving your application documents

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Deadline: 09-06-2024

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