IT infrastructure and Support Engineer

Job content

We are CYSEC, A fast-growing European data security company based at the EPFL Innovation Park in Lausanne, Switzerland.

We bring 360° security in one click for container-based workloads and platforms through our ARCA trusted OS software. We partner with leading cybersecurity research centers to develop technological innovations in the area of Confidential Computing and deliver our cybersecurity solutions for several vertical sectors. CYSEC offers end-to-end solutions to be deployed on premises, on cloud as well as on the edge.

We’re a team of leading cryptographers and software security specialists combining deep security knowledge with extensive industry experience.We are equipped to deliver agile security solutions for the most challenging infrastructures, always ready to take the highest challenge! We are also proud to be a multinational and multilingual team. We believe that excellence and innovation come from diversity and inclusion. So, join us to build the future of security!

Your Team

You’re going to work with passionate engineers with a highly collaborative and problem-solving mindset. Your teammates have a strong security and technical background. They are highly committed to delivering the best quality and secure solution to our customers. Moreover, you will be in an environment where you will be continuously learning and participating in shaping the future of our company.

Tasks

Job Description

You are highly motivated, result-driven and caring about the customer experience. You have a high sense of product ownership, constantly learning and enhancing your skills. Part of the Engineering team, your journey at CYSEC is going to be extremely enriching.

Note : this position can be part-time.

Duties And Responsibilities

• Provide L2 technical support and guidance to our customers in collaboration with our L1 and L3 Engineers.
• Responsible for the overall system and infrastructure availability and developing a resilient infrastructure to reduce failures.
• Ensure a timely, robust and well-defined internal service upgrades
• Work with the team to set SLA criteria for the availability and performance of our IT infrastructure and to enhance our customer support.
• Responsible for day-to-day system administration, including management of internal network, VPN, firewall, mailing service and system backups.
• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as our internal communication tools and sales/management platforms.
• Maintains and constantly improves server and network performance, reliability and security
• Identifies opportunities to simplify IT and support operations through continuous improvement initiatives.
• Prepare and maintain the appliances to provide to our customers.
  

Requirements

Qualifications

• 3+ years of appropriate experience supporting IT infrastructure and service delivery
• Good understanding of Server & desktop hardware/operating systems, networks, virtualization
• Good experience in scripting and Linux administration
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
• A very strong customer-oriented approach delivery of service
• Ability to work in autonomy and manage priorities
• Strong problem-solving, troubleshooting and monitoring skills
• Strong communication and collaboration skills
• Professional-level English spoken and written
  

Valued Additional Experience

• Experience or interested to learn about containers building, running containerized services and containers orchestration
• Experience with network technologies such as VyOS, BGP, Wireguard, Kubernetes CNI
  

Come to join the CYSEC adventure !