IT VIP Support

☞ Chain IQ Group AG

View: 110

Update day: 05-04-2024

Location: Baar Zug ZG

Category: IT - Software

Industry: Business Consulting Services

Position: Mid-Senior level

Job type: Full-time

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Job content

We are seeking a client centric professional to join our IT Infrastructure Team. In this role, you will provide excellent user service mainly to our Top Management and VIP users. Your responsibility will be ensuring productivity and creating satisfaction with the IT environment of our executives.

Your responsibilities:

  • Reports directly to Head of IT Infrastructure
  • First and second level support (on-site and/or via remote support) based on ITIL Framework
  • Focus on our Top Management and VIP users
  • Installation, maintenance and administration of notebook’s, board/meeting rooms, peripherals and mobile devices
  • Performing administrative support (e.g. access management)
  • Diagnosing and resolving technical issues
  • Escalating problems where necessary to management or third-party suppliers
  • Keeping documentation up to date

Your profile:

  • Minimum of 5-10 years of experience in end user computing
  • Passion to satisfy VIP users
  • Excellent stakeholder management skills
  • Pro-active user centric mindset
  • Flexible workload
  • Knowledge of Asset management, M365 and SharePoint
  • Knowledge on ITIL framework and ticketing tool like Service Now
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Deadline: 20-05-2024

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