GUCCI Customer Service Staff (Temporary)

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Summary

Role mission

Main mission of this role is to support order management and customer service processes during the transition to a new ERP tool.

The person in charge of this role will have the possibility to follow the transition phase and will acquire experience both in old and new processes related to order management and customer services.

Job Description

Key Accountabilities

• Customer Master data modification and creation.
• Product Master data modification and updating in the case of special flow (Make to Order, Samples)
• Wholesalers and Direct Customers orders import and creation during the sales campaign
• Orders cancellation and monitor of data consistency
• Contact with Customers to manage orders requests and to monitor orders status
• Monitor of the respect of customers priorities for deliveries
• Management of return processes, both direct and not direct customers
• Daily collaboration with Commercial Department
• Reporting and monitor of the order status and returns status, so to provide a clear vision to the other area of the company
  

Key Requirements

• Experience in similar position from 1 to 2 years
• Bachelor’s degree in economics or related fields
• Strong analytical abilities
• Experience in using Office package: Word, Excel, PPT and Business Intelligence tools to produce report and KPIs
• Experience in ERP AS400 (Stealth, Stealth 3000) is a plus
• Detail oriented and extreme accuracy
• Collaborative skills to work in a project team and to support different levels of activities (form project coordination to operative activities in data migration)
  

Job Type

Agency

Start Date

Schedule

Full time

Organization

LUXURY GOODS INTERNATIONAL S.A.

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