Investigator Support Coordinator
Visualizza: 142
Giorno di aggiornamento: 26-03-2024
Categoria: Amministrativo / Impiegato / Assistente IT - Hardware / Reti Tecnologie dell’informazione
Industria: Santé
Contenuto del lavoro
Job Overview:
As Investigator Support Coordinator, you are responsible for the management and completion of team adminstrative and technical duties in order to deliver outstanding client satisfaction.You act as a liaison between your team and all other Labcorp departments and business units.
Your role as a Investigator Support Coordinator:
- Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
- Monitoring, tracking, and resolving requisition holds and informing the Team Manager/ Team Supervisor and the Project Manager of any delays.
- Check the completion of the requested documentation and interacting with the relevant partners to resolve the issues.
- Updating the database with appropriate information and informing personnel of additional testing needs.
- Managing incoming and/or outgoing telephone contact.
- Maintaining global communication and coordination regarding service definitions/changes for global processes.
- Documenting all service failures, resolve and escalate to management when the appropriate resolution is incomplete.
- Retrieving and documenting project-related information in a timely manner.
What Labcorp can offer you:
- A challenging and interesting position in a fast-growing and innovative environment
- Competitive salary.
- Ability to develop key leadership skills.
- Career opportunities tailored to your competences and personal goals
We’re committed to the health and safety of our employees and their communities
To protect our team and members of our local communities, we are following COVID-19 healthcare guidelines by practicing “social distancing,” minimizing onsite staff and enforcing utilization of PPE for those who are working within our labs.
Education/Qualifications:
- Bachelor degree or equivalent work experience
Experience:
- Minimum 1 to 3 years of work experience in administration or customer service role, preferably in a healthcare, medical or lab environment
- Fluency in German and minimum 2 other European languages: English, French, Spanish, Italian , German.
- Excellent communication, time-management and organisational/planning skills
- Ability to work in team as well as independently
- Detail oriented mindset with proven ability to excel in a fast paced environment
- Strong communicator and relation builder
- Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
- Knowledge of medical terminology is a plus
- Knowledge of Russian or Polish is an asset
Scadenza: 10-05-2024
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