Junior IT Service Technician

☞ ProfiLogic AG

View: 154

Update day: 12-04-2024

Location: Pratteln Basel-Landschaft BL

Category: IT - Software

Industry: Staffing Recruiting

Position: Associate

Job type: Temporary

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Job content

Für den Einsatz bei unserem Kunden in Pratteln suchen wir einen Junior IT Service Technician

Aufgaben:

  • Perform all PC & Printer interventions
  • Handling “user requests” (Installations, changes, disposals)
  • 2nd & 3rd Level support
  • Workplace Patching
  • Manage PC, Printer storage & stock
  • Work on specific projects in desktop environment (e.g., PC & Printer Lifecycle management throughout Switzerland, Server Racking and structured cabling)
  • Involve end users in incident resolution and problem-solving process
  • Liaise with local Service Management team and with IT teams in Prague to get common understanding of issues and agree on action plans driving permanent solutions within Europe
  • Take appropriate actions to reduce number of recurrent incidents
  • Perform data analysis on user requests and incidents based on Service Desk tool extracts and consolidations using MS Excel and/or MS Access

Anforderungen:

  • Degree in computer science, equivalent experience, or passion for IT Infrastructure
  • Minimum 2 years of experience desired within IT 2nd or 3rd Level Support function, ideally in an international environment
  • First experience with Active Directory desired
  • A strong technical background on PC support
  • Resilient, able, and willing to carry Hardware
  • Demonstrated passion for technology
  • Ability and desire to provide excellent Customer Service
  • Strong communication, interpersonal and analytical skills
  • Strong teamwork and collaboration skills
  • Fluent in German and English, French and Italian language skills would be an advantage
  • Driver’s license needed
  • Willingness to travel within Switzerland with some overnight stays required (estimated at 25% of the time, increasing to 60% during migration projects)
  • Onsite workplace in Pratteln is a must

Start: Ende September / Anfang Oktober

Dauer: ca. 6 Monate mit Option auf Festanstellung

Pensum: 100%

Arbeitsort: Pratteln BS

Informieren Sie sich über Ihre Möglichkeiten bei Herr Patrick Casutt oder senden uns direkt Ihren CV per Email an info@profilogic.com. Wir freuen uns auf Ihre Kontaktnahme.

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Deadline: 27-05-2024

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