Head of Supply Chain Management EMEA

작업 내용

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Head of Supply Chain Management EMEA you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About The Job

The Head of Supply Chain Management EMEA is responsible for leading and optimizing end-to-end supply chain operations across the EMEA region. This role encompasses the Management of our Regional Distribution Center inventory management, order management, after-sales service, and acting as the primary global contact for all B2B & major brand moments logistics inquiries. The incumbent collaborates extensively with cross-functional teams to drive operational excellence and ensure alignment with organizational goals.

Your Responsibilities Include, But Are Not Limited To

• Manage Regional Distribution Center warehouse operations to ensure efficient product flow, implementing strategies for enhanced productivity aligned with global standards.
• Set and oversee safety stock levels for Regional Distribution Centers in the EMEA region, optimizing turnover rates regionally to minimize costs while meeting service agreements.
• Lead Sales & Operations Execution activities aligning sales forecasts with supply plans and collaborate in local Sales & Operations Planning for precise demand projection.
• Improve order fulfillment efficiency to reduce operational costs, monitoring and enhancing on-time delivery performance for increased customer satisfaction, and owning order flow (order block management, fill rate).
• Develop and optimize processes for return management and after-sales service regionally, minimizing turnaround times while ensuring quality repair operations.
• Serve as the global point of contact for all B2B logistics queries, streamlining B2B order cycle times and improving fulfillment accuracy.
• Serve as the global point of contact for all Major Brand Moments logistics queries, streamlining order cycle times, improving fulfillment accuracy, and ensuring a smooth flow of goods.
• Build, develop, and lead a high-performing supply chain team while fostering a culture of collaboration, accountability, and continuous improvement.
  
  

About You

We are looking for a unique and amazing talent, who brings along the following:

• Master degree in Supply Chain Management, Operations Management, Business Administration, or a related field
• Minimum of 10 years in progressively responsible supply chain management roles, with at least 5 years in a leadership position
• Excellent analytical and problem-solving skills
• Excellent English proficiency, presentation, and communication skills
• Experience in 3rd Party Logistics, encompassing sales and operations planning, after-sales service, and e-commerce logistics
• Expertise in supply chain management, inventory optimization, and warehouse systems
• Team orientation, and ability to work effectively with all levels of the organization
• Innovative and creative approach whenever possible and can-do attitude
• Preferred experience in Fine Jewelry or Luxury sector for a nuanced understanding of industry intricacies
  
  

What We Offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Full coverage of accident insurance
• Attractive pension fund conditions
• Well-being offers available on-site
• Subsidized public transportation or free parking
• Employee canteen with buffet
  
  

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world’s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.