Reservations Manager

Mandarin Oriental Savoy, Zurich is located in the heart of the old town, within the main business centre, close to the city’s leisure attractions and a short walk from the shores of Lake Zurich. Set to open end of 2023, Mandarin Oriental Savoy, Zurich will feature 80 guestrooms and suites and three dining outlets, comprising an all-day dining venue, a speciality restaurant, and a lobby lounge. The property is ideally placed for meetings and gatherings, and the renovation will enhance conference and event facilities, including a grand historic ballroom.

Duties & Responsibilities of the Reservations Manager include:

• Maximize room revenue and occupancy by effectively controlling rates and availability
• Update the various distribution channels, for proper rate and room availability as directed by the Director of Revenue Management
• Assist in the creation and maintenance of rate codes in the various systems
• Complete follow through of no-show and late cancellation charges
• Ensures that Guest History is updated and acted upon accordingly
• Lead the Reservations team including rostering, recruitment, performance appraisals, counselling, coaching, and training etc.
• Ensure that Legendary Quality Standards, policies and procedures of MOHG are properly understood and followed through
• Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
• Control and analyze departmental costs to ensure performance is within budget
• Handle all guest complaints and comments relating to the department tactfully
• Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Revenue Management.

What are we looking for?

• Two years Reservations Manager experience in a luxury hotel operation. Pre-opening hotel experience would be an advantage
• Ideally, a Bachelor’s degree in hospitality management or a related field
• Strong written and verbal communication skills in German and English language
• Proficient in Microsoft Excel, Word and power Point
• Strong mathematical and analytical skills
• Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)
• Able to multi-task
• A skilled leader who is able to train and motivate the team