Lead UX Researcher

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

The lastminute.com UX Design team is looking for a new colleague!

Experience is definitely important, but we’re looking for a person with the right mindset: proactive, motivated, design lover, friendly, team player and an honest and good human being.

As the Lead User Experience Researcher at lastminute.com, you will be responsible for leading and growing the UX Research team. You will be working closely with the product team to develop a user-centred approach that will help shape our products and services. You will also be expected to review and lead research methodologies, educate the product team on user and customer-centric strategies, and support the team in research activities.

Key responsibilities:

• Lead and grow the UX Research team, ensuring that they are aligned with the overall goals of the organisation.
• Develop and lead research methodologies that will help to shape the future of our products and services.
• Educate the product team on user and customer-centric strategies, ensuring that they are aligned with the needs of our customers.
• Collaborate with cross-functional teams to gather user insights that will inform our product and service roadmap.
• Conduct user research studies such as interviews, surveys, and usability tests, and analyse data to provide actionable insights.
• Communicate research findings and insights to stakeholders to influence decision-making processes.
• Work with the design team to ensure that user research is integrated into the design process.
• Aim for the top. Help the team revamp the entire product from a UI/UX perspective. Help us compete with the best!
• Challenge EVERYTHING.

Skills and Experience

• You LOVE observing and analysing people’s behaviour (but you’re not a creep)
• Strong communication skills with the ability to communicate complex ideas to both technical and non-technical stakeholders.
• Experience working in an agile development environment.
• You have humility. We want to work with people who can truly collaborate and help each other.
• English is a must! You should be fluent at it.
• Open-minded and hungry for knowledge.
• FUN!

Additional Information

On top of all that, we use Figma and our team is spread across 5 countries, Spain, Italy, Poland, UK and Germany. If you think we’re a fit and that we could have fun together, please let us know by applying to the position.

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Receive a voucher after some years in the company
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Participate in amazing winter and summer corporate events
• Benefit from extended parental or marriage leave according to local laws
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners