(m/f) Customer Service Manager

☞ Michael Page

View: 114

Update day: 26-03-2024

Location: Lausanne Vaud VD

Category: IT - Hardware / Networking Information Technology

Industry: Ressources humaines et recrutement

Job type: Durée indeterminée

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Job content

About Our Client

Our client is a fast-growing tech company based in Lausanne.

Job Description

Management and leadership of the Customer Service Team:

  • People management, training, coaching, performance development, team members based on several locations in the world,

  • Management of the customer service platforms: tech support, customer relations, user community, customer training, customer satisfaction,

  • Ensure response time and SLAs,

  • Manage projects linked to the improvement of the department,

  • Maintain tight synergies with other departments, such as finance, marketing, sales, engineering.

High tech company
Business to Business (BtoB) CS

The Successful Applicant

  • 5-10 years of experience in a similar position,

  • Strong experience in Customer Service in an international BtoB company,

  • Proficiency in English,

  • Highly computer intelligent,

  • Outstanding leadership skills,

  • Able, and loving, to work in a fast-growing environment.

What’s on Offer

International environment, fast-moving company, fascinating product, passionate team, multi-faceted role

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Deadline: 10-05-2024

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