Network/Telecom Engineer

Job content

Description

Position at Logitech

The Role

Logitech is looking for a skilled Network/Telecom Engineer to support, manage and maintain Logitech’s Telecom and VC Environments.

The Network/Telecom Engineer will work closely with our Network, InfoSec, EEPS (Employee Experience and Productivity Services) , Platform Services and Business Group (BG) Teams.

As part of a Global fast moving team, you will be exposed to an evolving UC environment with an exciting early customer access to new Logitech products and technologies as well as supporting our Global Voice and Video services.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech. In this role you will:

• Manage and maintain Logitech’s EMEA and Global Telecom Infrastructure
• Billing and Vendor Management for Logitech’s Telecom and Mobility contracts
• Meeting Room/AV Hardware Installation and maintenance from small rooms up to All Hands spaces.
• Engage In Technical Discoveries on new to the business IT tools, to support and progress our Telecom hardware and software environment.
• Provide Technical Support to IT Teams and End Users for any Telecom or VC needs.
• Work with Video Collaboration Business Group to test new products and troubleshoot issues
• Prepare and maintain our Global VC/Telecom Inventory
• Monitor and Analyse our Telecom Call quality.
• Create End User Guides for any new Technology deployed to Logitech and provide End User Training
• Collaborate closely with Logitech Network Team on any Local site or Global Infrastructure projects
• Support all forms of Voice and Video Communications within Logitech
  

Key Qualifications

For consideration, you must bring the following minimum skills and behaviours to our team:

• Strong Software and OS Knowledge
• Windows Troubleshooting skills
• Experience with Zoom, Google or O365 admin a plus
• Knowledge of Cloud Phone and VC System administration
• Good hardware install, cabling and troubleshooting knowledge
• Strong Cisco Network, SIP and UC knowledge
• Strong troubleshooting skills, bug finding, and resolution
• Good awareness of various VC Tools, Skype/Teams, Zoom, Hangouts, Webex etc
• Great communication skills, comfortable working across multiple teams of varying technical skills
• Document Management and Creation experience
• Willingness to own and lead team initiatives
• Fluent in English
  

Education

• 4 Year Degree or Equivalent Experience
• 2+ Years of Voice Network experience, support and operational
• Cisco or Equivalent Network/Telecom certification a plus
• CCNA Voice, CCNP, CCNP Voice
  

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

“All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”