Order Management Specialist (80-100%*)

☞ Sandoz

View: 164

Update day: 25-04-2024

Location: Fribourg Fribourg FR

Category: IT - Hardware / Networking Information Technology Consulting / Customer Service

Industry:

Job type: Intérim, Temps de travail : 90-100%

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Job content

766 million! That’s how many patients’ lives were touched by our products in 2021. At Novartis, we are reimagining medicine to improve and extend people’s lives. We use innovative science and technology to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. How can we continue to advance our science to help even more patients in need? We believe the answers are found when curious, courageous, and collaborative people are empowered to ask new questions, make bolder decisions, and take smarter risks.

Major accountabilities:

  • Monitor and maintain correct system transactions related to order management processes according to defined business cases.
  • Provide guidance and assist assigned customers for returns, write-off’s, rebates and credit/debit notes according to the established SOPs and guidelines.
  • Perform system bookings for returns and issue credit notes in a timely manner taking into consideration month-end, quarter-end and year-end financial timelines.
  • Define and decide on priorities for physical deliveries in collaboration With the Manufacturing Sites.
  • Perform order confirmation / inbound and outbound system bookings for manually placed orders in.
  • Maintain a proactive and close communication with customers and suppliers aligning daily business to guarantee a high customer service level at all times.
  • Facilitate communication of all customers and suppliers in alignment with direct communication principles and actively support in case no direct communication is in place.
  • Strive for constant process and performance improvement by actively participating in cross functional initiatives.

This role is limited to 12 months.


Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

  • Advanced knowledge of SAP.
  • Well structured, strong conceptual thinking and process-orientation and open communicator, strong influencing skills and team player.
  • Must be a confident personality with a can do attitude and strong analytical, problem-solving and critical thinking skills.
  • Strong orientation towards actions, solutions and results.
  • At least 3 years of experience in Supply Chain role in Health Care, Consumer Goods, Chemical or another process industry.
  • Comprehensive understanding of Supply Chain processes incl. customer service and vendor management.
  • At least 3 years of experience in SAP usage (advanced user knowledge).
  • Good understanding of ERP implementation methodology.
  • Computer literacy: Office applications (Excel, Power Point, WinWord) and Visio
  • Proven project management, ideally in a cross-functional project.
  • Higher education (Bachelor degree) in Supply Chain Management, Business Administration or Industrial Engineering, at least vocational education in commercial professions complemented by additional training in business administration resp. supply chain management.

  • Some restrictions on flexible working options may apply and will be discussed during interview if applicable.

Join our Novartis Network:

If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

https://talentnetwork.novartis.com/network

Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Division

Novartis Technical Operations

Business Unit

SUPPLY CHAIN

Country

Switzerland

Work Location

Fribourg

Company/Legal Entity

Novartis Ophthalmics AG

Functional Area

Technical Operations

Job Type

Full Time

Employment Type

Temporary

Shift Work

No

Early Talent

Yes
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Deadline: 09-06-2024

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