Portfolio Manager

Job content

Job Description

Job Overview:

The Portfolio Manager (GSM) is expected to manage a portfolio of client studies and/or assume special assignments including but not limited to: department liaison, mentoring responsibilities, leading process improvement projects, leading initiatives with departmental impact and beyond, etc.

In this position, you will be responsible for the following:

• Key contact for clients, primary liaison role between Clients, CRO, Referral Laboratories and Covance
• Takes the lead over the protocol review and study feasibility. Act as a consultant in providing recommendations and advice to all applicable parties
• Acts as an ambassador on behalf of the client within Covance CLS and across Covance business units; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills
• Ability to create and motivate a team around project deliverables
• Provides day-to-day project management oversight; effectively managing, planning and coordinating all project related activities, including budgets
• Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements
• Demonstrates through appropriate self-organization the ability to manage conflicting priorities and to make difficult decisions
• Able to act efficiently in an environment with dynamic timelines and priorities
• Accountable for the implementation, monitoring and reporting of performance metrics
• Actively participates in Covance CLS development through continuous process improvement, quality and productivity
• Work with appropriate internal and external personnel to understand the culture and pipeline of assigned clients
• Demonstrates strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time and within budget
• Other duties as assigned
  

DEPARTMENT LIAISON

• Serves as the point of contact for implementation of changes and communicating general information or concerns between the departments
• Define department strategy for the area assigned – current state and future state
• Meet with assigned department representatives at least on a monthly basis; ensure that meeting minutes are kept updated and communicated to all concerned parties
• SOP process review, work instructions and JobAids
• Manage Knowledge Management System
• Works globally with counterparts
• Meet with the liaison group monthly
• Leads and implements process improvements on behalf of Project Management department
  

MENTORING

• Mentor assigned Project Management staff, including new comers in the department
• Assists the training team with on-boarding of new comers and serves as Subject Matter Expert for training modules part of the on-boarding program
  

CLIENT LEAD

• Acts as Project Management counterpart for Program Managers (if assigned) or Account Executives for all operational related aspects of a clinical study, programs or accounts; if no Program Manager is assigned, the Client Specialist is expected to interact with client contacts beyond operational matters (eg. strategic discussions, pipeline information, etc)
• Demonstrate high level knowledge of study designs for the entire portfolio of assigned clients
• Support all internal teams during client escalations and issues resolution; coordinate communication for issues affecting multiple protocols for assigned clients
• Responsible for development and maintenance of assigned clients specific templates and guidelines
• Responsible for shared knowledge process for items related to assigned clients
• Define, report and manage Key Performance Indicators for the assigned clients or programs; communicate actions internally and ensure their implementation
• Train Covance CLS team (including Project Managers) on assigned client specificities and ensure the quality of associated deliverables is achieved
• Other duties as assigned
  

Education/Qualifications

• Master degree in a Scientific field is preferred
  

Experience

• 4 years of previous project management experience in clinical/central labs and formal experience and success with Process Excellence tools in pharmaceutical industry (education can be substituted for work experience)
• Experienced in focussing on management of complex projects
• Proven leadership skills
• Fluency in English