Principal Customer Success Manager, Mulesoft (German Speakers)

Job content

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryMulesoft - Customer Success GroupJob Details

MuleSoft, acquired by Salesforce in 2018, is the #1 Integration and API Platform. The mission of MuleSoft Customer Success is:

“ Leading with ourvalues, ourmissionis tohelp every MuleSoft Customer connecttheir applications, data, and devices, and realize (and acknowledge) an outsized return o on their investment in MuleSoft Software. ”

The values of MuleSoft Customer Success are Trust (say what we do; do what we say) , Customer Success (our absolute priority) , Innovation (challenge the status quo as we continually improve), and Equality (equality and care for all).

The role of MuleSoft Customer Success is to drive measurable customer success at every MuleSoft customer , which means a) drive adoption of MuleSoft software; b) help customers to connect their applications, data, and devices to achieve measurable outcomes ; and c) build promoters of MuleSoft.

In doing so, we secure balanced, profitable growth for MuleSoft by retaining customers and crafting add-on sales opportunities.

What You’ll Do

Partner with customers to deliver outsized returns on their investment in MuleSoft software, by:

• Delivering, measuring, and presenting ROI for our customers, throughout the customer lifecycle
• Being the trusted partner for customers on use-cases and product functionality, and how to align use-cases with Catalyst, MuleSoft’s best practice.
• Coordinating various cross-functional teams at MuleSoft, to ensure customers get what they need to connect their applications, data, and devices, and receive an excellent and consistent customer experience, all the time, every time.
• The Customer Success Manager is accountable for, and leads, customer success planning and execution across a portfolio of customers, and supports other cross-functional teams in the development and execution of account strategy, driving customer retention and expansion.
• Accurately representing the voices of customers inside MuleSoft, ensuring the health of customers is carefully captured, and making their voices heard as appropriate.

What We’re Looking For

• Proven track record of performance in your career to-date in customer-facing roles with a technology bias, such as Consultant, Sales / Pre-sales, Technical Account Management, Project Manager, Enterprise Architect, Customer Success Manager, etc.
• Alignment with our core values of Trust, Customer Success, Innovation, and Equality.
• Ability to build structure in ambiguous situations and craft effective plans followed up with detailed execution to exceed customer expectations.
• Excellent communication skills, written and verbal.
• Passion for technology and for being part of a hyper-growth SaaS company.
• An understanding of software development and/or engineering, including IT systems integration and APIs.
• A self-starter who is equally comfortable working on their own and as part of a high performing team.
• Experience working with cross-functional teams (e.g. sales, support, services, product, etc).
• Do what it takes and a fearless attitude, with an insatiable desire to take ownership and make things awesome.
• Experience working on digital / technology transformation programs in customer-facing roles.
• German and English language proficiency highly desired.

To stand out as a candidate for more junior positions, and to be considered for more senior positions, you will also need to demonstrate:

• Track record of managing large, sophisticated digital / technology programs in customer-facing roles, and the ability to successfully handle difficult customers or customer situations.
• Demonstrable experience in navigating sophisticated, multi-divisional, multi-geographical organizations to identify the right customer partners and build trusted advisor relationships.
• Demonstrable executive presence and communication abilities.
• Strong leadership skills.

To stand out as an ideal candidate regardless of seniority, you will have a much better chance if you can demonstrate:

• An emerging working experience in software development and/or engineering, integrating IT systems, and developing / managing APIs.
• Experience in developing and implementing IT systems integration strategies.
• Experience in developing and implementing API strategies.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.