Principal Solutions Engineer - United Nations Strategic Accounts, Zurich

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Salesforce.org is the dedicated social impact team of Salesforce that delivers technology to nonprofits, educational institutions, and philanthropic organizations so they can connect with others and do more good. As the heart of Salesforce, we are committed to helping our customers improve the state of the world.

At Salesforce.org we have the privilege of working with the largest and most influential non profits to support them in their missions and creating impact in the world. We are looking for an exceptional candidate to join our Solutions Engineering team to bring their experience, talent and solution skills to support these incredible customers. The role of Principal SE will be to engage with a small number of .org most strategic United Nations customers, manage the technical relationships and work with them and our partners to support their missions with the power of the Salesforce platform.

If you love working with incredible technology and want to support the most amazing customers who make a huge difference in the world then this is the job for you!

Job Description

Working alongside account executives and a team of specialists and partners, the role of the Principal SE is to be accountable for and own the technical relationships within our UN accounts. To discover the challenges and ambitions of the customers, to demonstrate the power and value of the Salesforce platform, to co-ordinate resources and most of all, to be the trusted advisor to all levels and roles.

Typical day in the life of a Salesforce.org SE looks like:

• Manage our strategic UN customers and understand individual goals and challenges through focused discovery and map those back into the Salesforce solution portfolio to position Salesforce as strategic partner
• Teaming with specialist teammates, design innovative solutions to address the varied challenges and build those solutions on the Salesforce platform. Present customized story-driven demonstrations aligned with key business value and solution differentiation
• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision/mission
• Build trusted relationships at all levels within an organisation both on the technical and business side.
• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives
• Respond effectively to RFIs and RFPs
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role
• Attain quarterly and annual sales objectives
  

Necessary Skills/Your Responsibilities

• Experience in the IT industry, with either pre-sales or implementation of customer engagement solutions, supporting the sales cycle on selling CRM or high value business solutions
• The capacity to thrive in a fast-paced, ever-evolving, team selling technology sales environment
• Ability to work as part of a team to solve business and technical problems in varied political environments
• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings.
• Proven time management & prioritization skills in a dynamic sales environment
• Coordinate and lead the entire solution cycle through close collaboration with other high performing teams
• Good understanding of the unique business requirements of Enterprise customers and industry trends
• Ability to translate customers’ needs into a compelling vision and roadmap.
• Willing and able to travel domestically as well as internationally
  

Desired Skills/ Personality Attributes/Experience

• Mindset of curiosity: Likes to be the first to know something and to understand why and how things happen.
• Good at explaining ideas and finding ways to keep people’s attention.
• Practiced at asking questions and searching out answers.
• Highly driven and self motivated with the ability to learn quickly in an ever-changing environment
• Knowledge of the non profit industry(s) and/or Salesforce administrator or technical experience, beyond end-user experiences
• Fluency in English
• Additional languages are highly desired

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

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