Product Manager, Merchant and Brand Tools

About the job

At Google, we put our users first. The world is always changing so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development at Google speed.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative and prolific engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world’s information. We’re responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

There are many of people shopping across Google every day. More consumers are shopping online than ever before, and they’re meeting a brand-new generation of digital-first retailers, each with their own unique products, stories, and values to share. This open ecosystem approach means that retailers will have even more ways to get discovered across Google, and shoppers will have even more choice.

In this role, you will build tools, workflows, and help and support for these diverse set of open ecosystem retailers.

Google aims to build products that organize the world’s information and make it universally accessible to our users. As a Product Manager at Google, you could be working on new technologies, platforms, consumer facing products, and/or enterprise systems. The end goal will be to match you with the team that best aligns with your interests, experience, and where you will have the most impact.

Responsibilities

• Understand the nature and frequency of the different types of support needs through data analysis and user research. Measure and analyze the effectiveness of our help and support structures and processes.
• Define the vision and approach for the help and support experience for merchants and bring in operational efficiencies in the process.
• Introduce further personalization insights to create help and support offerings tailored to a given merchant’s setup and challenges.
• Unify help and support experiences across tools, surfaces, channels including integrated support with third-party partners.
• Put in place infrastructure and processes that allow efficient scaling of support operations to a quickly growing merchant base. Coordinate with a broad range of cross-functional teams on achieving joint goals.