Product Support Engineer

☞ Bio-Rad Laboratories

View: 194

Update day: 20-04-2024

Location: Fribourg Fribourg FR

Category: IT - Hardware / Networking Information Technology Consulting / Customer Service

Industry:

Job type: 100%, Temps de travail : 90-100%

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Job content

Overview:
Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.
With an international scope, Bio-Rad is now looking for a Product Support Engineer (m/f/d) - 100%.
Responsibilities:

  • You provide technical support to our affiliates and distributors
  • You resolve customer concerns and inquiries and escalate them to the appropriate services within the organization if necessary
  • You design, organize and conduct internal and external technical instrument training
  • You design and develop e-learnings and virtual trainings
  • You perform coaching sessions for Field Service Engineers
  • You are involved in complaint review, analysis and trending process based on the performance metrics
  • You establish a communication channels with our stakeholders

Qualifications:

  • You have a technical education with specialization in mechanics, electronics, hydraulics , automation and/or computer science
  • You have very good oral and written English language skills. French and/or German is a plus.
  • You have good computer skills (Hardware & Software, Databases, MS-Office)
  • Ideally, you have already acquired a certain amount of field experience with laboratory systems
  • You have a team-oriented way of working and like to work in a challenging environment.
  • You have good presentation skills
  • You possess a high sense of responsibility and have a “problem-solving” attitude
  • You are willing to travel also internationally (20% maximum).
If you feel attracted to this opportunity and you would like to take on new challenges, please submit your complete application (application letter, CV, copies of work certificates and diplomas/degrees, etc.), we would like to get to know you.
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Deadline: 04-06-2024

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