Product Support Engineer

☞ Bio-Rad Laboratories

View: 148

Update day: 24-04-2024

Location: Fribourg Fribourg FR

Category: IT - Hardware / Networking Information Technology Consulting / Customer Service

Industry:

Job type: 100%, Temps de travail : 90-100%

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Job content

Overview:
Our company is involved in the supply of high-quality products and services intended for diagnostic laboratories. Independence, innovation and commitment are the fundamental values that permeate our company culture, as well as a strong orientation towards our customers and a multicultural environment.
With an international scope, Bio-Rad is now looking for a Product Support Engineer (m/f/d) - 100%.

How You’ll Make an Impact
  • You provide technical support to our affiliates and distributors
  • You resolve customer concerns and inquiries and escalate them to the appropriate services within the organization if necessary
  • You design, organize and conduct internal and external technical instrument training
  • You design and develop e-learnings and virtual trainings
  • You perform coaching sessions for Field Service Engineers
  • You are involved in complaint review, analysis and trending process based on the performance metrics
  • You establish a communication channels with our stakeholders
What You Bring

  • You have a technical education with specialization in mechanics, electronics, hydraulics , automation and/or computer science
  • You have very good oral and written English language skills. French and/or German is a plus.
  • You have good computer skills (Hardware & Software, Databases, MS-Office)
  • Ideally, you have already acquired a certain amount of field experience with laboratory systems
  • You have a team-oriented way of working and like to work in a challenging environment.
  • You have good presentation skills
  • You possess a high sense of responsibility and have a “problem-solving” attitude
  • You are willing to travel also internationally (20% maximum).
What we offer

Bio-Rad’s biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall wealth and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

  • Competitive salary
  • Company restaurant
  • Annual bonus & salary review
  • Hybrid working model (3 days on site and 2 days home office)
  • Marriage and childbirth allowance
  • Employee Referral scheme
  • Contribution to fitness subscription
  • Employee assistance programme
  • Training & Development programs, with access to LinkedIn Learning
  • Social & Sports Committee, with various events organized throughout the year

If you feel attracted to this opportunity and you would like to take on new challenges, please submit your complete application (application letter, CV, copies of work certificates and diplomas/degrees, etc.), we would like to get to know you.
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Deadline: 08-06-2024

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