agent de réservations

Conteúdo do emprego

Entreprise

Épanouissez-vous dans votre carrière!

Faire carrière dans l’hôtellerie-restauration est plus qu’un simple travail, c’est l’aventure d’une vie.

Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d’emploi à tous les professionnels de l’industrie de l’accueil, partout dans le monde.

Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.

Hosco propose des opportunités d’emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves !

Il est également possible d’améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d’une centaine de cours d’hôtellerie et de restauration dispensés par des professionnels du secteur.

Notre conseil ? Soyez la meilleure version de vous-même !

Description Du Poste

Qui sommes-nous

Welcome to IHG. Now that you’re part of our family, let’s explain the role you will play

Votre quotidien

• Records all types of reservations (incentives, individual, corporate, diplomatic, FIT, etc.) made by telephone, e-mail, fax, etc. and ensures, when making reservations, that it has all the necessary information to record the guests’ reservation.
• Strives to register new members for InterContinental Ambassador and/or IHG Rewards Club programs, in the course of his contacts with guests.
• Is fully familiar with the IHG Rewards Club and Ambassador program procedures.
• Must be familiar with the different types of rooms and the rates in effect as well as the space configuration in the different hotels in the Cluster.
• Knows perfectly the different types of vouchers and the various promotions offered by the different Cluster hotels.
• Complies with all procedures for recording bookings, confirmations and cancellations, as well as all procedures of the current computer system. Respects IHG SOPs and CSA compliance and successfully meets quality audits.
• Classifies reservations, confirmations and cancellations.
• Complies with credit procedures.
• Verifies and updates the information in the file and the "Guest History" provided at the time of booking.
• Actively participates in optimizing the sales of his department.
• May be required to manage the rooming-list of congresses (Motorshow, Haute Horlogerie, etc.) from the last cut-off until guest arrivals.
• Provides a courteous and friendly service, while ensuring its effectiveness.
• Listens attentively to clients, takes their comments into account and communicates them to his hierarchy.
• Reports to its hierarchy any guest complaints and helps to resolve them.
• Has a perfect knowledge of the offer in general, in order to be able to respond to any request for information from the guests.
• Is responsible for the respect of the equipment and furniture of his service.
• Builds and maintains effective relationships with all other departments.
• Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy.
• Informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve or whose importance justifies it, whether it concerns work-related issues or employee-related problems.
• Applies procedures and policies within the hotel and all new procedures according to the management orders and submits new propositions to the Management in order to improve the department efficiency.
• Applies the internal procedures in terms of health, hygiene and safety.
• Applies and enforces environmental good practices in his department, particularly as part of the Green Globe certification (waste sorting, black & white printing, paperless meeting, etc.).
• May exceptionally perform other duties at the request of his hierarchy.
  

Ce que nous attendons de vous

Higher Degree in Hospitality Management. Minimum 1 to 2 years of experience in a Reservations or Front Office Department within a hotel establishment of the same category (4- or 5- star) and capacity (+200 rooms).

Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Excellent computer skills and knowledge of Opera and Concerto.

Speed, efficiency and dynamism.

Strong service- and business-orientation, ability to listen and analyze.

Organizational skills and attention to detail.

Diplomacy and self-control.

Sense of discretion and confidentiality.

Ce que nous vous proposons

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
  

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.