Client Delivery Executive (f/m/d) in Manufacturing Industry

☞ Atos

Ver: 161

Dia de atualização: 26-03-2024

Localização: Zürich Zürich ZH

Categoria: IT - Software

Indústria: Informatique

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Conteúdo do emprego

About Atos
Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.


The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Client Delivery Executive (CDE) drives service delivery for one or several customers and coordinates vertical and horizontal delivery teams. The Client Delivery Executive is responsible for contract and project execution (in line with defined budget and planning), and coordination of all key stakeholders including Industry Operations team (engineers, solution architects) and Horizontal Operations team (engineers, developers from Global Operations Practices)

Client Delivery Executives are responsible for the success or failure of complex programmes of work for key Atos clients. They need to have a heavy operational focus, but also understand how to leverage existing activity and networks to identify and win new opportunities for further work or expansion of current scope.

Key Responsibilities

Solution design and delivery
  • Drive end-to-end project execution by orchestrating delivery between Industry and horizontal Operations teams, in line with Atos delivery standards, defined budget and planning
  • Secure smooth running of implemented solutions (high quality and cost effective delivery) by ensuring troubleshooting/maintenance (predictive, preventive and corrective maintenance)
  • Improve productivity (cost optimization) of overall managed resources and/or platforms through innovation
  • Manage timely delivery of large and complex transformation projects by leveraging dedicated Industry specific engineering & delivery capabilities
  • Be responsible for the management of risk & issues and contract/project monitoring (Rainbow Delivery), in combination with service delivery and/or project manager
Customer management
  • Understand and challenge clients’ business needs
  • Interact with client technical teams to find innovative solutions adapted to client’s level of maturity
Portfolio development
  • Contribute and Collaborate with the Head of portfolio in Industry Consulting & Marketing in his/her Industry to provide Account best practices and Account solution demands for industry or practice portfolio solutions

Required Profile

  • Leader for a medium to large, moderately complex client operational environments of Atos service, managing a team of supporting SDMs, partners and international delivery teams working for different practices and industries. In addition, served on a larger engagement as a member of an account/service line SDM team.

Key Competencies
  • Business Management: Understands Financial Forecasting and Resource Requirements Planning.
  • Results: Creates and Executes on Strategy.
  • Program Management: Delivers Major Transformation.
  • Energy: Committed with Outstanding Work-Ethic.
  • Customer Relationship Management: Maintains Customer Satisfaction.
  • Leadership: Motivates, Executes, and Achieves Results.
  • People Management: Defines and Communicate Responsibilities.
  • Talent Development: Continuously Improves Quality of People.
  • Commercially Minded: Financially Sound and Influences Key Stakeholders.
  • International Outlook: Sensitive to Different Cultures and Modes of Operation.

Soft Skills
  • Keeping overall objectives and strategies in mind and not being deflected by matters of detail.
  • Willingness to travel.
  • Articulate and able to present at board level.
  • Leadership and directing others to undertake tasks.
  • Influencing and persuading others to take a specific course of action when is not direct line of command or control.
  • Keeping commercial aspects continually in mind when taking actions or making decisions
  • Passion for customers.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
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Data limite: 10-05-2024

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