Internal Communication Associate

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We act in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949.

We work closely with National Red Cross and Red Crescent Societies and with their International Federation to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Internal Communication team develops strategies and plans to accompany key institutional transformations and unite staff around ICRC’s vision and identity. It ensures that staff receive the information they need in a timely and inclusive manner through the relevant internal communication channels (including the Intranet). It also creates opportunities for staff engagement. It plays a key role during crisis and provides strategic advice to management and leadership.

Accountabilities & Functional responsibilities

• Creates multimedia content for the intranet (animated videos, video interviews, animated presentations, infographics) and other internal channels
• Produces, edits, revises and publishes a range of engaging texts (articles and/or interviews) in English for internal audiences in coordination with the head of unit (HoU) and/or the Editorial Strategy and Engagement Manager
• Creates, edits, repurposes and publishes a wide variety of compelling and engaging digital and audiovisual products (using videos, photos, infographics, etc.) for the intranet and other digital channels and internal platforms
• Helps in setting up performance indicators for publications on intranet and other internal platforms to determine if goals are being met
• Conducts evaluations of the success after publication (measures and analyses content impact, engagement and audience reach) and produces analytical reports and draws recommendations
• Publishes content on the ICRC intranet and other staff engagement platforms and internal channels via content management systems (CMS / Drupal)
• Supports the organization of all-staff town-halls and other (online/offline) internal events and staff engagement opportunities
• Supports the HoU and colleagues from the internal communication team in the establishment and roll out of internal communication plans for ICRC departments/projects and delegations
• Contributes to the implementation of these communication plans in coordination with the HoU, the Editorial Strategy and Engagement Manager and other members of the internal communication team
• Provides support to the larger Strategic Communication team as needed.

Certifications / Education required

• Bachelor or masters degree in communications/journalism or in a related field (e.g. humanitarian affairs, international relations)

• Experience in internal communication or communication an asset

• Experience in web or graphic design

• Experience with audio visual productions, filming and video editing

• Experience with web analytics/statistics

• Experience with content management systems (CMS/Drupal) an asset

• No more than one year of professional experience since graduation (in relation to the position), or two years if you have been in previous traineeships

Desired profile and skills

• Excellent writing and editing skills (English), other languages (notably French) an asset

• Strong communication and audio visual skills

• Well organized and diligent

• Good team player

• Able to work independently and autonomously when required

• Good computer skills (Microsoft Office, Excel, SharePoint, Adobe suite etc.)

• Good knowledge of web analytical tools (Google Analytics)

• Motivated to learn and develop new skills

• Strongly motivated by humanitarian work

• Able to work under pressure

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

What we offer

• Experience of working in and being part of a forward-thinking team in an international humanitarian organisation
• Opportunity to learn practical know-how from community engagement and social media experts, and to support the ICRC’s humanitarian work
• Basic salary of 3,840 CHF
• Assignment: 12 months

Additional information

• Location: Geneva, Switzerland
• Type of contract: Traineeship
• Type of position: Resident
• Activity rate: 100%
• Length of assignment: 12 months
• Estimated start date: 5 February 2024
• Application deadline: 26 November 2023

The ICRC values diversity and is committed to creating an inclusive working environment. We encourage applications from all qualified candidates.