RICHEMONT CUSTOMER SERVICE - 12-MONTH JUNIOR PROJECT MANAGER

Job content

CONTEXT

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewelry, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to:

• Define and implement a global client service strategy
• Organize and oversee the worldwide service network for all products (repair platforms in 22 countries).
  
  

HOW WILL YOU MAKE AN IMPACT?

• Support Group Customer Services team in various projects, such as:
• Take part in defining and implementing customer service guidelines for specific lines of products: watches, jewelry, and accessories
• Support the continuous improvement of our repair platforms (lean and visual management, repair processes)
• Redefine performance measurement framework
• Participate in the digitalization of our activities
• Actively manage stakeholder relationships across Richemont Maisons and RCS Regions, under the guidance of Senior project managers
• Adopt a customer-centric mindset for Richemont to turn customer service into a competitive advantage
• Provide analysis and insights, drive project implementation
• Develop a robust knowledge of the luxury industry and customer service
  
  

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE ?

• Engineering or Business degree
• Good speaking and writing skills in English, French preferred but not mandatory
• Excellent analytical and problem-solving skills
• Proactive and dynamic, you take initiative and enjoy business and technical challenges
• At ease to collaborate effectively in a multicultural and matrix environment
• Proficiency in Microsoft Suite (PowerPoint, Word and Excel)
• Available for a period of 12 months
• Willingness to travel
  
  

HOW WILL YOU EXPERIENCE SUCESS WITH US?

• You will work with diverse teams and have the opportunity to learn about a wide variety of domains and will support a wide range of initiatives
• You will gain insight into the luxury industry from the perspective of one of the global leaders that is bridging more than two thousand years of heritage with cutting edge innovation.
• Working in the close to the Swiss country side right outside Geneva, we offer an on-site restaurant, a beautiful setting, and a spacious open-plan working environment. The offices are close to local transport with direct access to the train station.