Senior Account Manager

Job content

We are

Founded in 1999 and headquartered in Switzerland, One Inside has always been a well-trusted partner integrating reliability, appreciation and authenticity.

Today we are proud to be one of the only dedicated Adobe partners delivering sustainable digitalisation projects based on modern web and digital marketing technologies. Our expertise has its roots in Adobe Experience Cloud, but goes beyond it with mobile development, integrated chatbots and cutting-edge technology such as virtual reality.

We are also proud to announce that we’ve become a part of VASS Group – a leading digital solutions company headquartered in Madrid, Spain, present in 25 countries in Europe, the Americas and Asia with more than 4,300 professionals with a mission to help large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.

The role

For our offices in Switzerland – Liestal or Bern we are looking for a Senior Account Manager that will be the lead point of contact for all customer account management matters and will further develop and maintain our strong, long-lasting client relationships while implementing effective strategic plans for business growth.

You will

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Represent the company at industry events or conferences and build relationships with potential clients.
• Train and mentor new account management team members, as needed

You have

• 3 – 5+ years of experience as an Account Manager, Key Account Manager, Sales Account Manager or other relevant roles
• A proactive and entrepreneurial mindset, who can take initiatives to identify opportunities for growth and improvement, and creatively solve problems to drive client satisfaction and business success.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, presentation and negotiation skills
• Experience with enterprise digital transformation project in the field of customer experience, digital experience platform, website, analytics, marketing automation
• English and German language – at least C1 verbal and written skills

It is an advantage if you

• Have experience with Adobe Experience Cloud or other Marketing Cloud suites
• Have verbal and written professional proficiency in French language

We offer

• Hybrid work
• A flexible working time model
• An organization that is open to your ideas
• A young, open-minded and dynamic team
• Exposure to interesting and versatile software projects (Enterprise Hybrid App and Enterprise Content Management Systems)
• Attractive career opportunities
• Chance to further develop your skills and grow by attending various trainings and conferences
• Team building activities