Senior Business Support Lead.

Job content

"Caring for the world… one person at a time” … inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. This culture of caring is the focus of our corporate philosophy, that are anchored in the internationally applicable Credo

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Senior Business Support Lead

Johnson & Johnson is seeking a Senior Business Support Lead to drive the extension of the scope of the support activities offered to our internal and external Global Development community. This position can be in Raritan, NJ; Titusville, NJ; Chesterbrook, PA; Allschwil, Switzerland or Beerse, Belgium. Remote locations within the United States and Europe to be considered.

This newly crafted role brings an opportunity to cover a wide spectrum of the Clinical Development business processes, systems and groups across Global Development and requires expertise in the fields of request processing, incident management, knowledge management and release management for clinical development systems and services.

We’re seeking a forward thinker, with strong communication skills to integrate across multiple functions and build a synergic collaboration with our customer.

Responsibilities Include, But Are Not Limited To

• Subject Matter Authority with oversight of the Business Support team (incl. coordination, performance review, training and development)
• Collaborating with a group of system support specialists, application support specialists and/or operators to resolve customer inquiries
• Driving continuous improvement of support on processes while extending the coverage of support activities
• Leading timely completion of engagements and proactively detailing the key planned results, and resources required to fulfil objectives
• Creating, analysing and communicating monthly metrics identifying trends and recurring issues while designing improvements and resolution plans
• Developing and maintaining strong relationships with Business Partners and vendors
• Managing projects within GPOLs and other systems to ensure budget, invoice, schedule and resources are up to date
• Supporting inspection and audits as a primary contributor
  
  

Qualifications

• University degree in health sciences, business or equivalent
• 5+ years’ experience in the Pharmaceutical or Healthcare industries
• Experience within Electronic Trial Master File systems, CTMS system, Medical Information System, Electronic Data Capture systems, Clinical Trial Portal, Ticketing system, Data Transfer solution, Investigator payment systems is required
• Practical experience with ServiceNow, Planisware, Medidata Rave, Medidata CTMS, Veeva
• Fluency in English, written and verbal
• Strong interpersonal skills
• Experience of launching new systems in collaboration with IT teams to drive performance is an asset
• Hands on experience in system validation and pharma compliance principles is preferred
  
  

Our Offer

• An exciting position in an international and dynamic environment with continuous learning and growth opportunities
• A competitive salary, on-site sport accommodations, health/energy programs and other benefits for you and your family.
• An inclusive team environment where diversity and different opinions are respected and valued, and the importance of a good work-life balance is recognized.
  
  

If you are interested in working for a globally leading health care company in a challenging role, then send us your application in English today!

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]

Primary Location

Switzerland-Allschwil--

Other Locations

North America-United States-New Jersey-Raritan, Europe/Middle East/Africa-Belgium-Antwerp-Beerse, North America-United States-New Jersey-Titusville, North America-United States-Pennsylvania-Chesterbrook

Organization

Actelion Pharmaceuticals Ltd (Swiss Confederation) (8542)

Job Function

R&D

Requisition ID

2206037171W