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Senior Client Relationship Officer
View: 139
Update day: 25-04-2024
Category: Finance / Bank / Stock Sales
Industry: Financial Services
Position: Associate
Job type: Full-time
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Job content
Your teamPictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The partner-owned financial services group offers a comprehensive service for wealthy individuals and families, including discretionary and advisory investment solutions and family office services.
You will deliver a world-class client experience by ensuring front operational excellence, the CRO will be responsible for all operational dimensions of daily banking activities.
Your role
- Be the point of entry for all operational requests from bankers or clients
- Be able to take orders and place orders in the system from clients
- Lead the end-to-end account opening process taking into consideration the local regulatory specificities that drive the documentation requirements
- Ensure a strict follow up of documentation (pendings, middle office, R&C lists) by contacting clients in coordination with banker in lead of the relation
- Manage documentation flows (archiving and processing physical and electronic forms)
- Lead KYC information gathering where required and update complementary documents in the systems when needed
- Process workflow requests in the systems (client codifications, credit card requests, credit lines, pricing exceptions, etc.) and ensure relevant client documentation is captured in the systems (memos, orders, etc.)
- Close coordination with the zone’s Business Risk Manager to resolve any risk & compliance matters
- Lead and organize the prioritization and remediation of Key Risk Indicator within the team
- Adhere to all existing policies and directives and support the implementation of new ones where needed
- Process payments and transfers while ensuring call backs are systematically performed and support for other transactional activity where needed
- Build a close relationship and understanding of the relevant internal stakeholders (Voyages, Middle Office, R&C, etc.) and be their point of contact for the team
- Ensure telephone call coverage is in place in the team
- Support administrative tasks when required.
- Bachelor’s degree or similar relevant qualification, with a minimum of five years’ experience in a similar function
- Fluent in French and English; other languages required by the markets covered would be a plus
- Service orientated, with experience and understanding of dealing with private clients and supporting relationship managers
- Understand client documentation and internal processes of a wealth manager
- Familiarity with regulatory dimensions (cross-border, R&C, PEP, CARA, FATCA, CRS etc)
- Attention to detail
- Able to work independently and diligently
- Reliable and resilient, with a strong sense of responsibility and an ability to multi-task
- Solutions-oriented and proactive mindset
- Excellent communication and presentation skills, both written and oral
- Strong team spirit and ability to work independently.
- The selected candidate must be resident in Switzerland.
Note
We will not accept any CVs via agencies
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
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Deadline: 09-06-2024
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