Senior Product Design Manager

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View: 162

Update day: 25-04-2024

Location: Zürich Zürich ZH

Category: Design - Web Arts / Design Architecture / Interior Design IT - Software

Industry: IT Services IT Consulting

Position: Entry level

Job type: Full-time

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Job content

ZurichOpportunityThe Experience ("CX") Team has the broadest range of role responsibilities in the business, and interacts with every other team - Product/Engineering, Sales, Marketing, Legal, Finance & Operations, and senior management. CX Team members provide services to a large and diverse set of clients, and are involved in the end-to-end client relationship from pre-sales and business development, through to solution, design and requirements, through to software delivery and implementation.We are looking for CX Managers who bring a strong mix of experience in business process, use case creation and documentation, technology project management and agile software delivery. CX Managers are responsible for managing client requirements, developing novel solutions and coordinating with Product and Engineering across key client-facing and business initiatives. CX Managers work closely with the Sales and Marketing teams to build an active and diverse pipeline, drive client initiatives to production and grow our relationship with clients and presence across industries.Key Responsibilities
  • Informing and driving solutions and client opportunities with deep domain expertise and insights from client/industry/competitive analysis
  • Delivering CX professional services for clients and partners who are using our products for their use cases, applications, etc.
  • Aiding the client transition from pre- to post-sales engagements
  • Achieving financial and productivity goals for client and partner mandates, including ensuring profitable and successful delivery of client engagements
  • Providing relationship management for key clients/partners, including implementation of client growth plans, handling client-facing support, and owning resolution of client issues
  • Prioritizing pipeline and new business opportunities, balancing key client requirements and market expansion goals
  • Advocating with client/partner feedback in the product teams development and release processes
  • Contribute to company blog posts, attend industry events or join relevant panel discussions to represent both Digital Asset and the company’s products
Key Criteria
  • Deep product knowledge, especially regarding the fit of a specific technology with business case and implementation
  • Use case and requirements development expertise
  • Relationship management expertise, with a focus on business growth
  • Ability to build trust with clients and partners, while managing and controlling project expectations and outcomes
  • Leverage industry and competitive knowledge to evaluate and prioritize client and partner feedback
  • Have empathy with internal and external parties and the ability to balance multiple perspectives
  • Exceptional communication skills and comfortable presenting complex concepts in front of large client audiences
  • Structured approach to work and the ability to context switch between multiple areas of focus
  • Listen and learn fast
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Deadline: 09-06-2024

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